
Ha Tran
Host and Server

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About me
Front Office Manager at Queen’s Landing Hotel
Education

Niagara College
2018 - 2020Diploma Hospitality - Hotel and Restaurant OperationsHospitality - Hotel and Restaurant Operations (Co-op) is a very hands-on and practical program which can help students like me to have a proper understanding of the Hospitality industry in both Hotel and Restaurant fields. This program includes many useful courses such as Accommodation Operations Management, Dining Room Service, Accounting, Food Safety and Kitchen Technique, etc.

Niagara College
2020 - 2022Bachelor of Business Administration - BBA Hospitality Administration/Management 87%Activities and Societies: Honours Bachelor of Business Administration - Hospitality (Co-op) is the next level of the diploma program to build a deeper knowledge for students about the Hospitality Industry in hotel & restaurant management in courses such as: Event Planning & Mgmt Competitive Strategy For Integrated Hospitality Enterprises Advanced Managerial Communications Costings and Pricing Strategies: Food and Beverage

Vietnam National University, Hanoi
2012 - 2016International/Global StudiesThe education of International Studies in Vietnam was the inspiration for me to have the dream of studying abroad. It gave me a big insight into different cultures of the world and brought me to realise that I want to be in an industry where I can learn and communicate with people from all over the world - the Hospitality Industry.
Experience

Green Lotus Thai Lao Restaurant
Oct 2018 - Aug 2019Host and ServerGreen Lotus Thao Lao Cuisine Restaurant gives me my first experience in the Hospitality Industry. At Green Lotus, I have the opportunity to work at multiple positions such as a server, but also a host, bartender, and cashier.

Sheraton Hotels & Resorts
Apr 2019 - Sept 2020Front Desk Agent (Co-op)Front Desk Agent position at the Sheraton is a good opportunity for me to practice what I learn at Niagara College. As a person who has always been working in Food & Beverage field, I believe this position will help me to gain experience in the Hotel field of the Hospitality industry.

Lock Street Brewing Company
Jun 2021 - Oct 2022Assistant SupervisorLock Street Brewery is a microbrewery located in Port Dalhousie, St. Catharines. Being the Assistant Supervisor at Lock Street, my job is to provide excellent service to not only customers but also to maintain and assist team members at any point of time.

Vintage Hotels
Oct 2022 - nowFront Office Manager
Apr 2023 - nowGuest Services Manager
Oct 2022 - Apr 2023
Licenses & Certifications

Delphi.fdc Sales and Catering Management Certification
AmadeusMar 2019
Smart Server
Smart Serve OntarioSept 2018
Food Safety Certification
TrainCan, Inc.Nov 2018
Opera Hospitality E-learning
OracleMar 2018
Volunteer Experience
Store Cashier, Operator
Issued by Grape and Wine Tours Niagara on Sept 2018
Associated with Ha Tran
Languages
- enEnglish
- viVietnamese
- koKorean
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