Sriram S

Experience

• 

  Hewlett Packard Enterprise

  Oct 2008 - Mar 2014

  Finance Associate

  Accomplished with receiving the financial data and process the same in SAP. Developed with generating the draft/original invoice based on the customer requirementCollaborated with handling all procurement related queries across EMEA Region |Accomplished to check vendors for the status of the goods and ensures that they deliver tocustomer in an agreed time frame | Outperformed to book the goods receipts based on thevendor confirmation of goods delivery and invoice booked by payments team.• Spearheaded with validating the agreement which is mutually signed by the customer andHP | Developed to process the sales order and the contract master in SAP.Match the goods receipts, invoices booked by payments team and the invoice raised by vendors | Developed to ensure that vendor PO is raised correctly on first time itself so that we can ensure no loss has been accrued by company. Show less

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  CMA CGM Shared Service Center

  Apr 2014 - Jul 2014

  Senior Executive

  • Outperformed to allocate the customer queries to the team members based on the profile.• Responsible for handling all queries related to receipt creation and cash application.• Developed with creation of receipts on daily basis based on the bank statement.• Coordinated with each member of the team and enlighten them on the areas they lack and ad-dress their grievances, on a frequent basis by conducting a brainstorming/team huddles.• Involved in the automation of report which is getting generated from CITRIX to reduce manual intervention | Initiated the process automation on the reports which we send to agency which in turn reduce the manual errors. Show less

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  Capgemini

  Aug 2014 - Dec 2019

  Process Lead

  • Developed to prepare monthly MIS reports and publish daily productivity and daily volume re-ports to management | Outperformed to attend the calls with clients on a biweekly basis and ensure that the team is aware of the all-process updates that client has shared also discussed about the challengers/issues and support from client | Submitted Kaizens and ideas for Process improvements which has been approved and appreciated by the customers.• Automation made on the reports which has to be shared to clients on daily basis• Collaborated to conduct the 1 X 1 to the team members which help them to identify their areas of strength and areas of improvement | Coordinated to analyse the work nature and assign it to the respective team member according to the area of expertise.• Accomplished to handle the O2C Operations of 25 members | Developed with preparation of weekly customer aging files and follows up with customers & region for payments and action | Outperformed with handling of all queries relates to Accounts Receivables; from business as well as from customers | Spearheaded to prepares SOP for my process and review/update the same on a timely manner | Authorized to forecast monthly cash and inform to treasury team about the incoming payments thrice a month.• Follow-up with Project managers to get a correct contact detail for the overdue invoices.• Guided the Robotics team to create a Data base for each customer whose due are more than 30 days with complete details | Recommended accounts for placement with a 3rd party agen-cy when necessary | Prepare and send notifications of payments past due.• Accomplished to handle incoming calls/collection follow up reports for unpaid invoices to en-sure that all customers have been reached and get the payment from them.• Performed a credit check for all new retailers | Prioritized collection system based on severity of delinquency and amount due | • Show less

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  HCLTech

  Jan 2020 - now

  Associate Manager

  Handling the team of 9 people | Outperform to conduct regular team meetings and share the update on the process and allocate the daily volumes to the team.Outperform to conduct refresher training every month and make sure the team is aware of all the process updates | Develop to prepares process road map for my process/reviews SOP on a quarterly basis | Timely review and revision of SLA/KPI targets in coordination with manage-ment & client | Drive initiatives/Automation for long term operational excellence.Supports customer queries/calls for their disputes and provide them a timely response. Spearhead to conducts monthly performance for the individuals and share the feedback to them on a timely manner | Develop to conducts weekly call with on shore team to discuss the challenges, support & issues in the process | Authorize to prepare monthly reports and publish daily productivity and daily volume reports to management. Show less