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Monique Julian

Monique Julian

Customer Service Representative

Followers of Monique Julian194 followers
location of Monique JulianLakeville, Minnesota, United States

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  • Timeline

  • About me

    Master of Science-Hospitality, Travel, and Tourism Management / Player Development Professional / Casino Marketing / Business Development / Customer Experience

  • Education

    • Augsburg College

      2003 - 2007
      Bachelor of Arts (BA) Business Administration and Management, General

    • Augsburg University

      2014 -
      Master of Business Administration - MBA Business Administration and Management, General

      Graduate coursework in business

    • Purdue University - The Graduate School

      2019 - 2021
      Master’s of Science Hospitality and Tourism Hospitality and Tourism

  • Experience

    • Allianz

      Mar 2007 - Jun 2008
      Customer Service Representative

    • Edward Jones

      Jul 2008 - Dec 2010
      Financial Advisor

    • Thrivent

      Jan 2011 - Dec 2013
      Sr. Brokerage Experience Supervisor

    • Canterbury Park

      Jan 2014 - Mar 2016
      Player Experience

    • Running Aces Casino & Racetrack

      Apr 2016 - Jan 2017
      Lead Table Games Pit Manager

      Supervised all games and dealers in the pit. Delivered daily, quarterly, and annual observations and reviews.

    • Treasure Island Resort & Casino

      Jan 2017 - Apr 2018
      Assistant Pit Player Development Manager

      Supervise a team of 100+. Schedule shifts, breaks, and rotations. Produce and deliver monthly, quarterly, and annual audits and performance reviews. Source, hire, train, terminate incoming, current, and outgoing staff. Departed due to maternal medical leave.

    • Mystic Lake Casino Hotel

      Jun 2018 - Sept 2019
      Casino VIP Player Development and Player’s Club

    • Seminole Hard Rock Hotel & Casino Tampa

      Aug 2019 - Dec 2020
      VIP Casino Player Development

    • Freelance

      May 2021 - now
      Hospitality Development Account Manager

  • Licenses & Certifications

    • Lean Six Sigma White Belt Certification

      Information Technology University
      Sept 2017

    • Certified Paralegal (CP)

      Professional Development Institute
      Nov 2006

  • Volunteer Experience

    • Delivery Specialist

      Issued by Meals on Wheels America on Aug 2017
      Meals on Wheels AmericaAssociated with Monique Julian

    • Volunteer (various)

      Issued by LA OLA DEL LAGO PARENTS AND TEACHERS FOR CHILDREN on Oct 2020
      LA OLA DEL LAGO PARENTS AND TEACHERS FOR CHILDRENAssociated with Monique Julian

    • Youth Track and Field Coach

      Issued by P.L.A.Y Sports on May 2021
      P.L.A.Y SportsAssociated with Monique Julian

    • Sales And Marketing Specialist

      Issued by The Salvation Army on Dec 2019
      The Salvation ArmyAssociated with Monique Julian

    • Founder and Volunteer

      Issued by Protecting Paws Animal Rescue on Nov 2012
      Protecting Paws Animal RescueAssociated with Monique Julian

    • Swim Coach and Instructor

      Issued by Independent School Districts on Aug 2005
      Independent School DistrictsAssociated with Monique Julian