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Luna Zhao

Luna Zhao

Research Assistant

Followers of Luna Zhao379 followers
location of Luna ZhaoHong Kong SAR

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  • Timeline

  • About me

    Digital Lead | Women Techmakers Ambassador

  • Education

    • Communication University of China

      2007 - 2011
      Bachelor of Engineering (BEng)

    • The Hong Kong University of Science and Technology

      2011 - 2012
      Master of Science (MSc)

  • Experience

    • HKUST

      Aug 2012 - Oct 2014
      Research Assistant

      香港科技大学创新科技基金项目研究助理，将前沿学术成果与产业结合，荣获最佳中小企云端金奖，由900个谷歌赋能青年创业项目中脱颖入围前40 Developed academic research into industry applications via Hong Kong Innovation & Technology Fund projects and won Best SME ICT Cloud Solution Gold Award; Shortlisted as Google Empower Young Entrepreneur - Top 40 out of 900 teams

    • CBX Software

      Oct 2014 - Jan 2016
      UI/UX Designer

      物流云平台界面设计， 与项目经理合作，根据产品销售反馈和谷歌数字营销数据改善用户体验， 优化搜索引擎设置 Proposed web/app prototypes based on C-level requirements and sales team feedback; Worked with PM, BA & developers for implementation; Managed company website and digital marketing including organic SEO to ensure key solution features are always ranked top relevant in Google results

    • AXA

      Mar 2016 - Sept 2017
      UX Expert

      安盛用户体验专家， 针对目标客户群策划完成本地化用户调研，体验地图，原型设计及测试迭代， 实现数字投保转化率提升 Localized and improved e-commerce funnel & MyAXA app digital experience for HK insurance customers via interviewing target segments, mapping user journey, designing mock-ups, and agile iteration

    • DesigNA艺匠

      Sept 2017 - Aug 2018
      Digital Consultant & Business Owner

      数据可视化创业孵化项目负责人，指导设计研发团队交付响应式网页及微信小游戏 Joined Y-Combinator global startup program, supervised junior designers and scrum team to deliver outsourcing projects such as responsive data visualization, design language system and HTML5 game for WeChat lead generation

    • Accenture

      Sept 2018 - Mar 2019
      UX Contractor

      埃森哲用户体验顾问，协同客户为不同区域市场分析需求，提供用户洞察及公域/私域全渠道解决方案 Facilitated war room workshops with management consulting workgroup to collaborate with clients’ regional departments and refreshed public/private web portals UI/UX to achieve various markets’ milestones and provide omni-channel solutions and governance

    • JPMorgan Chase & Co.

      Jul 2019 - May 2022

      Supported HK tech center leadership team and workstreams for plan, OKR/budget tracking, organizing town halls; Led hackathon projects for mobility, diversity & inclusion initiatives, designed legal entity metrics MVP dashboard, conducted research on DeFi UX for learning & development Co-created Asset & Wealth Management future state operating models with front office, middle office & digitalization/backend stakeholders according to client services (Onboarding, Trading, etc.) blueprint gaps/opportunities

      • APAC Tech Associate

        Jun 2021 - May 2022

      • Service Designer

        Jul 2019 - Jun 2021

    • HSBC

      Sept 2022 - Nov 2022
      Lead UX Designer

      Singapore, India, Malaysia website revamp

    • Citi

      Mar 2023 - May 2024
      AVP - Digital Products & Services

      Credit/Debit Cards digital banking

    • Freelance

      Jun 2024 - now
      GenAI Bot Creator / Tutor

      Built GPT-o4 & Gemini based GenAI chatbot and organize workshops https://poe.com/FIRE-Plan

    • Accenture

      Aug 2024 - Nov 2024
      Service Designer

  • Licenses & Certifications

    • Assistant Electronic Design Engineer

      Chinese Institute of Electronics
      Nov 2010

    • National Computer Rank Examination Certificate (C++)

      National Education Examnations Authority, The Ministry of Education of China
      Mar 2009

    • Digital Marketing

      Google
      Sept 2018
      View certificate certificate

    • Statement of Accomplishment (Gamification, The Wharton School)

      Coursera
      Dec 2012

    • Statement of Accoplishment (Human-Computer Interaction, Stanford University)

      Coursera
      Dec 2012

    • Excellent Student Cadre

      Communication University of China
      Jun 2011

    • Google Tag Manager Fundamentals

      Google
      Jul 2015

  • Honors & Awards

    • Awarded to Luna Zhao
      Best SME ICT(Cloud Solution) Gold Award Hong Kong ICT Award 2014 Apr 2014 Streaming Cloud
    • Awarded to Luna Zhao
      Top 10 in QQ Mobile Browser HTML5 Innovation Contest Tencent Aug 2012 Web Wax Museum
    • Awarded to Luna Zhao
      Windows Metro Style App Challenge Microsoft (China) Imagine Cup 2012 Mar 2012 Round 2
    • Awarded to Luna Zhao
      Out-standing Scholarship sobey Digital Technology Co., Ltd. Dec 2010
    • Awarded to Luna Zhao
      First Prize in National Student Electric Information Work Contest Chinese Institute of Electronics Oct 2010 Electronic map ’School Bus’---Leader, in charge of the software system
    • Awarded to Luna Zhao
      Excellent Worker of CUC Radio Station CUC Radio Station Oct 2008 Promoting the first Beijing College Student Audio Design Contest

  • Volunteer Experience

    • Tech Support

      Issued by TEDxHKUST 2014 on Nov 2013
      TEDxHKUST 2014Associated with Luna Zhao

    • Ambassador

      Issued by Women Techmakers on Jun 2022
      Women TechmakersAssociated with Luna Zhao

    • Telecom help-desk volunteer in Main Press Center

      Issued by Beijing Organizing Committee for the Games of 29th Olympiad on Sept 2008
      Beijing Organizing Committee for the Games of 29th OlympiadAssociated with Luna Zhao

    • Volunteer

      Issued by 2008 China Open Organizing Committee on Sept 2008
      2008 China Open Organizing CommitteeAssociated with Luna Zhao