Karen Walker

Experience

• 

  BT

  Jan 1996 - Feb 2001

  Supported Project Managers with project administration including meetings, reporting, updating the action issue and risk logs and updating the project plans.Responsible for successfully implementing work packages into BT’s Telemarketing call centres. This involved end to end project support including setting milestones, agreeing and managing delivery and keeping in regular communication with all key work streams.Managed a virtual team comprising of all key functional areas to ensure successful and timely delivery and on-going success of campaigns.Managed the roll-out of system releases relating to changes required within projects as part of the end to end planning process.Managed the customer acceptance system testing this included documenting test plans / results and supervising a testing team. Show less Responsible for the accessing of requirements, planning and implementing new Marketing campaigns into the telemarketing channel.Chaired regular meetings to deliver campaigns. Managed the project plans and co-ordinated actions for the virtual team to ensure campaigns were delivered on time.Acted as the key interface for all campaign communications, collating concise briefing material to ensure all messages were understood first time, every time by all work streams.Responsible for specifying site based operational requirements recommending enhancements and modifications to help maximise the efficiency of campaigns.Measured and analysed the effectiveness of Client campaigns. Supported the implementation of specific campaigns on site, including system piloting, training and evaluation. Show less

  • Project Support Coordinator

    Sept 2000 - Feb 2001

  • Campaign Project Support

    Feb 2000 - Sept 2000

  • Customer Service Advisor / Dialogue Development

    Jan 1996 - Jan 2000
• 

  Orange

  Mar 2001 - Sept 2004

  CS Project Manager

  Responsible for ensuring the successful delivery of projects and work packages to time, cost and quality targets.Constantly monitor the progress of projects to ensure that they are delivered in line with the project plan, allocated resources and budget.Developed and maintained communication plan to ensure staff were kept up to date of any changes and were provided any training that was required.Identify and resolve project issues and challenges to ensure projects stay on track by maximising opportunities and minimising risks to the business.Prepared project plans with input from the virtual project team. Managed the project team through a structured processes to identify key phases, deliverables, dependencies and milestones.Assisted the Programme Manager producing impact assessments and allocating project resources where required, ensuring all work-streams were delivered in line with the overall programme plan. Show less

• 

  Nokia Siemens Networks

  Mar 2009 - May 2012

  Project Resource Manager

  Responsible for the resource planning and allocation within the Consulting Systems and Integration team supporting the Subscriber Data Management and CEM products and solutions.Supported the Project and Programme Manager's with resource needs and project planning.Provided general project and programme support when required. Managed risks issues and action logs in line with the projects and fed into detailed milestone planning.Attended regular project meetings and facilitated regular resource planning meetings.Established strong relationships with sales and technical consultants, local leads and project managers to balance resource demands with the business need.Managed and tracked all support requests coming in from the global regions, ensuring requests are fulfilled within the desired service level agreements.Tracked allocations of all resources and managed the global resource plan, making recommendations where necessary and managing all the resource risks and issues.Worked alongside local leads and line managers ensuring resources, capabilities and competences were captured.Assisted in the cost recovery of projects feeding in costs of resources and ensuring the correct cost procedures were in place and agreed to. Show less

• 

  RAC

  Apr 2012 - Jun 2014

  PMO Analyst - IT & Change

  Provided IT & Change project managers with governance, reporting and PMO supportProvided weekly reporting to management on the IT & Change portfolio status.Supported project managers to assist in the delivery of large projects or programmes including templates for reporting and supporting documentation required in the project life-cycle.Dedicated PMO support to the Digital programme.Management of the IT & Change work request process including the logging of all change requests, reporting on request status, assigning requests to the relevant teams and being the main liaison between the requesters and the IT & Change team.Managed Change Service Level Agreements.Supported the updating of the change process and communication of any changes to key stakeholders.Completed project audits to check the status of projects against the PMO governance process, supporting the projects to get up to date when required. Show less

• 

  PGI Cyber

  Apr 2015 - Apr 2017

  Resource & Scheduling Co-ordinator

  Protection Group International is a UK owned risk mitigation and security company operating in emerging and frontier markets. The Group consists of specialist companies covering maritime security, intelligence products and due diligence, surveillance and investigation, close protection and cyber security. The business draws its experience from UK military, Commerce, Government and Intelligence Services. PGI has offices in London, Bristol and Devon and an international presence in the Middle East, Asia and the United States. Show less

• 

  RPS

  Jun 2017 - now

  • Business Support Executive

    Jun 2017 - now

  • Finance Administrator

    Jun 2017 - Feb 2022