Dimosthenis Chandrinos

Dimosthenis Chandrinos

Call Center Representative

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  • Timeline

  • About me

    Operations Manager at Orfium

  • Education

    • Athens College

      1982 - 1994
      High School
    • Ethnikon kai Kapodistriakon Panepistimion Athinon

      1995 - 2000
      Geology/Earth Science, General
  • Experience

    • PRIMUS CALL S.A.

      May 2000 - May 2002
      Call Center Representative

      Statistical surveys, political surveys, phone marketing, customer service.

    • PRIMUS CALL S.A.

      Sept 2004 - May 2006
      Call Center Supervisor

      Team leader, In charge of Telepassport Hellas customer service. Project Manager.

    • AEPI SA

      May 2006 - Jun 2012

      Core responsibilities: Business Process Reengineering Administrator, Liaison with external consultants for the company's reorganization. Internal Audit planning and implementation.Additional Activities:- Application Development for Supplies Dept. order tracking.- Reporting Tools: Database and application development for recording and monitoring company's costs. Creation of detailed cost analysis reports.- Planning, coordinating and auditing of Members mass payments.- Requirement gathering, analysis, design and planning for the company's IT transition from IBM AS400 to ERP Atlantis. Audits: - Financial audits ( Account departments, treasury) - Representatives commissions. - Expenses.- Royalties distribution payments. Show less Project Management of various projects:- Representatives training and evaluation application.- Employees attendance recording and reporting tool.- Human Resources Performance appraisal reporting tool.- Representatives commission calculation software.- User manual for the customized IBM AS400 modules.- Automated bulk SMS module.- Staff training in AS400- Staff training in Microsoft Office (Word, Excel, Access)- Developing various reports and tools (VBA, Excel, etc..) for various departments. Show less

      • Business Process Analyst/ Internal Auditor

        May 2010 - Jun 2012
      • Project Manager

        May 2009 - May 2010
      • Collection Department Manager

        May 2006 - May 2009
    • Aventurine S.A.

      Jun 2012 - Nov 2015
      Game Designer

      Core responsibilities: Game Design, Game Balance, Game Economy, Content Management, In Game Event Manager

    • Hellenic Telecommunications Organisation

      Aug 2016 - Apr 2018
      • Customer Special Issues Dpt

        Jul 2017 - Apr 2018
      • Residential Customer Sales (Fixed, Internet, TV)

        Aug 2016 - Jul 2017
    • Emanouil Takakis and associates Law Firm

      Apr 2018 - Dec 2019
      Back Office Manager
    • Intale

      Mar 2020 - Sept 2020
      Technical Operations Specialist
    • Orfium

      Sept 2020 - now
      • Operations Manager

        Nov 2022 - now
      • Music Copyrights Operations Manager at Orfium

        May 2022 - now
      • Operations Supervisor

        Sept 2020 - now
  • Licenses & Certifications

    • Microsoft Office Specialist Master- Trainer

      Microsoft
      Oct 2015
    • International Diploma in IT Skills (Vellum Cambridge)

      VELLUM GLOBAL EDUCATIONAL SERVICES
      Oct 2015
      View certificate certificate