Dimosthenis Chandrinos

Experience

• 

  PRIMUS CALL S.A.

  May 2000 - May 2002

  Call Center Representative

  Statistical surveys, political surveys, phone marketing, customer service.

• 

  PRIMUS CALL S.A.

  Sept 2004 - May 2006

  Call Center Supervisor

  Team leader, In charge of Telepassport Hellas customer service. Project Manager.

• 

  AEPI SA

  May 2006 - Jun 2012

  Core responsibilities: Business Process Reengineering Administrator, Liaison with external consultants for the company's reorganization. Internal Audit planning and implementation.Additional Activities:- Application Development for Supplies Dept. order tracking.- Reporting Tools: Database and application development for recording and monitoring company's costs. Creation of detailed cost analysis reports.- Planning, coordinating and auditing of Members mass payments.- Requirement gathering, analysis, design and planning for the company's IT transition from IBM AS400 to ERP Atlantis. Audits: - Financial audits ( Account departments, treasury) - Representatives commissions. - Expenses.- Royalties distribution payments. Show less Project Management of various projects:- Representatives training and evaluation application.- Employees attendance recording and reporting tool.- Human Resources Performance appraisal reporting tool.- Representatives commission calculation software.- User manual for the customized IBM AS400 modules.- Automated bulk SMS module.- Staff training in AS400- Staff training in Microsoft Office (Word, Excel, Access)- Developing various reports and tools (VBA, Excel, etc..) for various departments. Show less

  • Business Process Analyst/ Internal Auditor

    May 2010 - Jun 2012

  • Project Manager

    May 2009 - May 2010

  • Collection Department Manager

    May 2006 - May 2009
• 

  Aventurine S.A.

  Jun 2012 - Nov 2015

  Game Designer

  Core responsibilities: Game Design, Game Balance, Game Economy, Content Management, In Game Event Manager

• 

  Hellenic Telecommunications Organisation

  Aug 2016 - Apr 2018

  • Customer Special Issues Dpt

    Jul 2017 - Apr 2018

  • Residential Customer Sales (Fixed, Internet, TV)

    Aug 2016 - Jul 2017
• 

  Emanouil Takakis and associates Law Firm

  Apr 2018 - Dec 2019

  Back Office Manager
• 

  Intale

  Mar 2020 - Sept 2020

  Technical Operations Specialist
• 

  Orfium

  Sept 2020 - now

  • Operations Manager

    Nov 2022 - now

  • Music Copyrights Operations Manager at Orfium

    May 2022 - now

  • Operations Supervisor

    Sept 2020 - now