Alexia Merel

Experience

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  Banque de Bretagne

  Jul 2009 - Dec 2009

  Organiser

  Payroll department re structuration: optimization, implementation, support.

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  Crédit Foncier de France

  Jan 2011 - Jun 2011

  Assistant project manager

  Expression of requirement for a claims management software (Customer service)Performance follow-up on transverse processes (HR, IT, Mortgage) PMO

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  Altran CIS

  Oct 2011 - Apr 2014

  PMO Consultant

  PRESSTALIS– newspaper and magazine distribution IT PMO department structuration: to provide visibility on a 60 projects portfolio, to coach methodologically project managers (road map, risks identification, resources planning…) BNP – Multicanal BankingSupport of a BNP software department for an organizational change

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  LOXAM

  Apr 2014 - Dec 2017

  Method and Organisation Manager

  - Project Management : Objective: cost transport reduction and customer service quality increaseo Organisational transformation : decentralized (500 branches) into centralized (10 centres) transport management o Transportation Management System implementationo Truck embedded computer and its back office system implementation- Lead and support on cross departments organizational projects :o Customer Portal implementation (objective : increase VIP customers turnover)o Gap analysis and progress plan to participate to the “Best Customer Relationship Service” reward o Diagnostic and recommendation about a call center internal organization- ISO 9001 quality system management : audit, certification, satisfaction survey, performance KPI follow up for 6 national BU, 3 specialists BU (Module, Event), 3 international BU (Germany, Spain, Morocco) Show less

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  CFL multimodal

  Jan 2018 - Apr 2022

  Project manager
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  IMS Luxembourg

  Apr 2022 - now

  Project Manager - Diversity, Equity &Inclusion - Disability

  Supporting companies on disability inclusion issues by working on all of the organizations' processes, via:- organizing conferences- leading collective intelligence workshops- creating tools or publications- leading training courses

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  Time for the Planet

  Jul 2022 - now

  Associate

  Time for the Planet is a mission-driven company that wants to raise 1 billion euros to deploy 100 innovations that fight against global warming.It is possible to become a shareholder from one euro invested.We are the last generation that can prevent climate collapse. Let's act together!If you want to know how to get involved, click here: https://team-planet.com/en