Gary Convertino, Ed.D., MBA, SHRM-CP, PHR, CPC

Experience

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  Dunkin' Brands

  Jan 2001 - Jan 2002

  Regional Human Resources/Training Manager

  Regional Human Resources Training Manager responsible for serving the Human Resources and Operational Training needs of Franchise Owners for New England and the Midwest. Developed a strategic training plan to help Franchise Owners of Retail Stores and Corporate Business Consultants meet their financial and operational goals, including Human Resources. Implemented a Classroom & Computer Based 7 Course Management Training Curriculum for Franchise Owners. To Include: Human Resource Law, Employee Development, Guest Service, Training and Communication, OSHA Standards, Recruitment, Situational Leadership, Team Building, and Profit & Loss Management. Consulted with Franchise Owners to initiate Human Resource and Training Programs in their Franchise Systems. Facilitated Corporate Training Management Courses for 20 to 100 People in a Classroom Setting. Show less

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  Johnson & Wales University

  Jan 2002 - Apr 2004

  Human Resources Manager

  Human Resources Manager focusing on Recruitment, Training and Employee Relations, serving 5 campuses throughout the United States.Initiated complete overhaul of recruitment process, and integrated new recruitment & hiring procedures, to include an RFP Process and implementation of a first time used Applicant Tracking System.Conducted yearly Human Resources function audits with regard to hiring goals/metrics.Developed College Recruitment Programs, and Diversity Recruitment Plan, to successfully diversify applicant pool.Initiated use of a standardized Recruitment Processes and Protocol, including Training Manuals and Supervisor’s Educational Programming.Initiated a yearly Job Performance Program & Progressive Counseling Protocol process.Responded to and coached employee relations, individual development, and benefits issues. Show less

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  St. Anthony Shrine & Ministry Center

  Apr 2004 - Jun 2009

  Director, Human Resources & Volunteer Services

  Senior Management Team Member responsible for Human Resources, Volunteer Services, Development and Programming Initiatives for the Non-Profit Organization serving the Greater Boston area.Developed many new collaboratives with area organizations and community leaders for business growth purposes.Instituted human services programming that increased development fundraising and focused outcomes to serve the educational and professional needs of the clients served.Applied entrepreneurial talents and small business knowledge to grow programming and increase donations through establishing relations with clients, businesses and donors.Developed and managed yearly budgets for responsible departments.Provided human resources strategy counseling in the areas of: employee relations/counseling; job analysis, compensation analysis; benefits, legal and regulatory compliance; performance management, training and development; HRIS administration, recruitment and retention; policy/procedure development and administration. Show less

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  New England Institute of Technology

  Jan 2005 - Apr 2009

  Professor

  Facilitated Human Relations/Human Resources Classes for Bachelor’s Degree Candidates.

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  3P HR Consulting - Serving Your Human Resources, Organizational Development and Employee Needs

  Apr 2007 - now

  Sr. Human Resources Consultant & Certified Professional Coach - www.3phr.net

  Consulted with C-Level Staff at various companies/organizations throughout New England & the Midwest:Coached and consulted various HR issues towards sustainable solutions, using strategic focused processes such as the HPI Model, Mapping Process, Strategic Management, Training and Development, and Tactical Human Resources Methods.Developed gap analysis, instructional design training, and facilitated classroom/boardroom education for up to 100 people at various organizations, businesses, colleges and non-profits. Assisted with talent needs; succession planning, leadership assessments, performance management.Aligned operational & organizational outcomes w/team building, performance & FTE reviews.Instituted competencies development training to improve work-flow, productivity & goal setting.Developed Diversity/Equity/Inclusion/Belonging (DEIB) initiatives for organizations and businesses to achieve diversity goals.Re-invented cultural focus of organizations – through mission/vision/values development.Developed Recruitment/ATS/OnBoarding processes to garner more diverse/competent applicants.Developed Lean Management focus using Mapping Process; Customer Service Improvement.Initiated post training follow-up to include performance scorecards to assess program success.Professions Served:Healthcare & Wellness, Government Agencies, Corporations, Non-Profits, Retail/Customer Service, Higher Education, Construction, and Information Technology. Show less

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  Cleveland Sight Center

  Dec 2009 - Jun 2012

  Director, Human Resources & Volunteer Services

  Senior Leadership Team Member responsible for the leadership of all aspects of Human Resources, Volunteer Services & Administration for the specialized Non-Profit Organization serving the Midwest.Part of Executive Leadership Team of CEO/CFO/HR Director.Lead audit of Human Resources function and developed HR initiatives that produced new initiatives around recruitment, diversity, performance reviews, employee training and IDPs.Initiated company-wide benefits review and overhaul, to include hiring new TPA and enlarging benefits offering, lowering premiums.Successfully responded to EEO, employment legal issues, workers compensation, and other compliance issues, including policy and procedure handbook, drug policy, ERISA/HIPAA.Managed and reported on departmental budget, including developing zero-based budget. Show less

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  Dean College

  Apr 2013 - Jan 2022

  Senior Leadership Team Member responsible for Human Resources and Operations at this suburban Boston College.Led College's organizational effectiveness and strategic human capital strategy plan for all departments, which included departmental overhauls, reorganization of reporting requirements, succession planning, and counseling of vice presidents on leading their direct reports.Initiated strategic/change management strategies focused on organizational goals and outcomes.Restructured operational functions for the HR, Campus Safety, IT, Financial Aid and Facilities Departments through project management implementation and metrics evaluations.Focused on leadership development programs and succession planning for senior management.Directed the HR Department and College in the areas of: employee relations/counseling; job analysis, classification and compensation analysis; benefits, legal and regulatory compliance; performance management, training and development; HRIS administration; recruitment, retention and diversity initiatives; health and safety compliance; policy/procedure development and administration.Lead employment and legal issues (NLRB/EEOC) in conjunction with College counsel.Directed Crisis Management, Campus Safety & Disaster Recovery Teams.Reviewed and managed College budgets, including HR, Facilities, and Campus Safety.In addition:* Lead the Student Federal Work Study Program* Provided support centering on IT initiatives and strategic planning* Participated in Institutional Advancement initiatives Show less

  • Adjunct Professor

    Apr 2013 - Jan 2022

  • Chief Human Resources Officer & Vice President of Organizational Effectiveness

    Apr 2013 - Jul 2018
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  Bristol Community College

  Jul 2019 - Mar 2022

  Executive Director/Chief Human Resources Officer

  The CHRO/Executive Director of Human Resources serves on the President's Leadership Team, is the chief human resources officer and provides strategic leadership to help the College best serve our students and community. This senior leader is responsible for enhancing organizational effectiveness and developing and improving systems, DEIB, policies and procedures that increase employee engagement and institutional effectiveness. The Executive Director fosters collaboration, shared governance, innovation and accountability, ensuring that Bristol Community College is a great place for students to learn and employees to work.The CHRO/Executive Director of Human Resources reports to the President of the College and has overall leadership and supervisory responsibility for leading, planning and managing the College's human resources functions in accordance with the policies, procedures, and practices of the College and in compliance with all applicable laws and labor contracts. Areas of responsibility include talent acquisition and management, succession planning, employee and labor relations, DEIB, benefits and wellness, compensation, performance management, employee development, human resources information systems, and evaluation of the human resources operation. Show less

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  Roger Williams University

  Jan 2022 - now

  Adjunct Professor

  Facilitated Human Resources Classes for Bachelors Degree Candidates.

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  Bristol Community College

  Jul 2022 - now

  Training Facilitator