Irene Verdú Albero

Experience

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  Expo-Auto Verdu

  Jan 1999 - Jan 2002

  Administrative Assistant

  - Administrative assistant at Mercedes Benz dealer- Supplier control- Invoice management

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  Europcar

  Apr 2006 - Jul 2017

  - Office Supervisor- Team management (up to 12 people)- Training and monitoring of new employees- Shift calendar of employees- Bookings management- Fleet management- Weekly reports- Quality and Enviroment Control according to AENOR Certificate- Complaints management - Customer Service- Bookings management- Fleet management

  • Operations Supervisor - Team Leader

    Apr 2007 - Jul 2017

  • Lead Customer Service Representative

    Apr 2006 - Jul 2007
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  Aqualandia España, S.A.

  Mar 2018 - Dec 2018

  Administrative, Management Assistant

  - Quality Check - General Management Assistant. - Mail and schedule for General Manager management - Develop reports to support General Manager - Work in both English and Spanish. - Documents (English-Spanish) translation. - Bookings B2B and B2C management - Use of software SAP - Customer Service both mail and phone - Social Media management for Aqualandia and Mundomar

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  S&C

  Mar 2019 - Jan 2021

  Fashion Designer

  Inspired by the desire of creating unique pieces, Scilla&Cariddi born as a new Spanish brand with Italian heart. My aim is that every accesorize I made, becomes a bright long lasting jewel that stays with you in the most special moments. Here you ca see what I do https://scillaecariddi.es/

• 

  Centaura Rent a Car

  May 2019 - Aug 2019

  International Customer Service Representative

  - Booking management- Fleet management- Customer Service in 3 languages- Equipments sale according to customer needs- Complaints management - Use of Software Navision

• 

  Meridiano Seguros/ Grupo ASV

  Jul 2020 - Feb 2021

  Customer Service Agent

  Principales Tareas:- Atención al cliente teléfonica- Apertura y seguimiento de siniestros- Gestión de correo- Gestión de reclamaciones e incidencias- Apertura y gestión de Jiras