Erika Diez

Experience

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  Tacsan & Umana

  Jan 2000 - May 2003

  Legal Secretary

  My role in the Buffette was all related to Notary and Real States:-Negotiation and deals with both, buyers and Sellers.-Search and collection of certification at the National Record Office.-Surveys and handling all processes with National Institutions.Corporations, S.A: Legal Certifications, creation of Corporations; Change of Board of Directors, Share transfer and taxes payments for the Fiscal Year.Customer Accounts:Wire transfer and payments.Customer Service and Front Desk:Agenda, Calendar, Phone calls. Show less

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  B&B Owner

  Dec 2005 - Dec 2014

  Tourism and Customer Service

  Customer Service:-I provided B&B Service including Breackfast and Airport Services.Tourism:- Tours along the West Coast.- Local turism and Shuttle Services.

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  IBM

  Nov 2017 - Jun 2022

  Executive Administrative Assistant

  -Administrative assistance orientedtowards high level executives.-Calendar management: schedulingmeetings, coordinate appointments andbusiness logistics with internal andexternal clients.-Project Management: Innovation Focal for Project Development.-Agile Practitioner: acting as IterationManager to deliver projects the Agile wayto have a positive impact in client’sbusiness results.-Training and implementing Agile MindSet to 280 people in IBM to become Agilepractitioners in project resolution andimprovement plans.-Prepare travel arrangements local andinternational including flights, hotels,transportation, visas.-Audit expense reports processed inConcur within IBM policy.-Introducing and facilitating travel andexpenses training to new hires and actingas an expenses focal for the department.-Process corporate card reconciliations.-Prepare expense reports related to thebusiness in Concur.-Generate orders for departmentpurchasing and delivery coordination. Show less

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  Boston Consulting Group (BCG)

  Jun 2022 - now

  Learning and Development Coordinator

  Lead training initiatives across international regions in collaborating with stakeholders.Manage logistics for class execution and serve as a liaison for regional teams, promoting continuous learning and development worldwide.Oversee the backend operations of the learning journey and conduct thorough analysis of the sessions.