Mauricio Zumbado

Experience

• 

  Sykes

  May 2003 - Oct 2009

  Pre-Sales Engineer for Cisco AM Cisco Wireless TAC Engineer

  • CISCO Inside Sales

    Feb 2007 - Oct 2009

  • CISCO TAC Engineer

    May 2003 - Feb 2007
• 

  ITS InfoCom

  Oct 2009 - Jan 2011

  Presales Design Engineer

  Network Pre-Sales Engineer for ITS AM- Design proposals from Account Managers based on customer requirements.- Attend meetings with Account Manager and customer to understand the requirements.- Provide BOM's and Sales Documents to the Account Manager.- Participate in implementations assisting the Implementation engineer.

• 

  Hewlett-Packard

  Feb 2011 - Jul 2014

  HP Networking Engineer

  Network Engineering- Design implementation documents.- Test implementation engineering documents.- Implement engineering documents.- Coordinate with customer PM for the available time for the implementations. Project Management- Monitor project risks identify potential issues and proactively identify possible solutions. - Create stage plans, study plans, coordinate with each course teacher.- Provide results analysis for each student to their corresponding manager. - Estimate time, costs and budgets for each stage of the project. - Negotiate and analyze changes in courses with managers. - Adapt to process and systems changes and offer scope evolve. - Keep updated courses information and documents. - Monitor staff (teachers, and students) performance, building trust and teamwork Mostrar menos

• 

  Amazon

  Oct 2014 - Nov 2015

  Transportation Operations Specialist- Coordinate deliveries to comply SLA's for Amazon Mexico- Communicate changes to delivery agents.- Provide Data Analysis from Delivery Stations.- Create reports to see SLA's.- Train new team members. Customer Service Agent

  • Transportation Operations Specialist

    May 2015 - Nov 2015

  • Customer Service Agent

    Oct 2014 - May 2015
• 

  E2E Nearshore Solutions

  Jan 2015 - Sept 2018

  AT&T Networking Project Manager- Monitor project risks identify potential issues and proactively identify possible solutions. - Create stage plans, highlight reports, risk logs, requests for change, Sales documentation. - Provide financial analysis for each assigned project. - Estimate time, costs and budgets for each stage of the project. - Adapt to process and systems changes and offer scope evolve. - Keep updated project information and documents. Network Design Engineer

  • Networking Project Manager

    May 2016 - Sept 2018

  • Network Design Engineer

    Jan 2015 - May 2016
• 

  Paessler AG

  Mar 2019 - now

  • Technical Account Manager

    Jan 2023 - now

  • Senior Presales Engineer

    Mar 2019 - Jan 2023