Akash Patel

Experience

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  Underwriters Reinsurance Company

  Jan 1997 - Dec 1999

  Directed virus detection, cleaning and implementation of software enterprise-wide, Intranet and Internet web pages using Microsoft IIS 4, and Unix based firewall (Raptor by Axent running on Solaris).Primary Projects:Y2K Compliance: Ensured clean transition for Y2K by upgrading the server operating system from Netware 4.1 to 4.11. Tested and implemented Greenwich Mean Time's Check 2000 software and upgraded all BIOS and software to make enterprise compliant. Mail Migration: Moved mail server from Lotus cc:Mail 6 to Microsoft Exchange Server 5.5, researching and implementing software and hardware configurations, and completed project one month prior to due date. Show less

  • Network Engineer

    Jan 1997 - Dec 1999

  • Assistant Network Engineer

    Jan 1997 - Jan 1998
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  Meridian Health Care Management

  Jan 2000 - Apr 2004

  Manager, Information Technology

  Oversaw network operations department, including Help Desk, Desktop and Network Support, Telecommunications, LAN/WAN administration and design and IT purchasing.Ensured stability of IT systems by designing, implementing and testing IT disaster recovery plan.Primary Projects:System Migration: Upgraded systems from Windows NT to Windows 2000 Active Directory; from Exchange 5.5 to Exchange 2000; implemented Nokia Checkpoint firewall, Concord & IP Monitor for network monitoring and SQL Server Clustering for business units.Training: Oversaw IT Human Resources, including hiring, reviews and dismissals, wrote documentation to support environments, created policy documentation, trained help desk operations, and trained administrators on Windows, firewalls, routers and policies. Show less

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  Ascent Media Group/Deluxe

  May 2004 - Aug 2012

  Senior Network Engineer

  Was responsible for worldwide network data operations design, configuration, and implementation; virtualization environments design, configuration, and management; worldwide Windows Active Directory Server environment management, managing wide area and local area networks, designing and implementing policies and procedures for systems and networks, and system testing and troubleshooting.

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  Entertainment Partners

  Sept 2012 - May 2013

  Senior Systems Engineer

  Was responsible for system administration, conducting system upgrades, system testing and troubleshooting, technical user support, and other system administration-related functions. Administered Red Hat Linux server environment and, IBM WebSphere Message Queue, and managed Windows Active Directory Server and Exchange 2010 environment. Also managed VMware infrastructure.

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  OpenX

  Jun 2013 - Sept 2017

  Director Engineering - Corporate Information Technology

  Was responsible for managing daily engineering activities, staff training and supervision, project management, budget management, researching new technologies and processes, developing and implementing IT policies and procedures, managing staffing needs, key staff recruitment, asset and inventory management, and other leadership functions. Led global IT operations across 12 geographically diverse data centers and offices, and managed LAN/WAN/SAN team for corporate team. Selected Accomplishments and Initiatives:▪ Grew support team to handle support from startup (100 staff members) to more than 700, which included rapid national and international growth.▪ Researched, architected, and implemented a hardware/software-based audio/video conferencing system.▪ Managed financial aspects of IT organization, including purchasing, budgeting, and budget review.▪ Oversaw asset and inventory management for IT hardware, software, and equipment, which included setting up new Service Desk System.▪ Managed contractors and facilities operations for new build and growth at various national and international locations. Show less

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  Everbridge

  Oct 2017 - May 2019

  Director of Network Operations Center

  Was responsible for managing network operations center, leading Global Network Operations Center team, managing AWS migration, project management, project resource planning and allocation, key staff recruitment, staff performance evaluation, employee scheduling, and other leadership functions. Led many ITL initiatives for change, incident, and problem management.Selected Accomplishments and Initiatives:▪ Managed a network operations unit which consistently met all companywide expectations.▪ Spearheaded a global network operations team, which provided 365/24/7 coverage.▪ Recruited, supervised, and mentored personnel to their peak performance. Show less

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  Green Dot Corporation

  Jun 2019 - Aug 2020

  Director of Enterprise Monitoring & Operations Command Center

  Was solely responsible for managing daily operations command center operations, managing operational teams, workflow coordination, leading key initiatives, providing resource allocation to business divisions, budget planning and administration, staff performance evaluation, key staff recruitment, policy and procedural development and implementation, and handling a wide variety of special projects. Managed three teams: Operations Command Center, Enterprise Monitoring Team, and the IT Service Management Team.Selected Accomplishments and Initiatives:▪ During tenure, led ITL initiatives for change, incident, and problem management. Including an overhaul of all process to make them more efficient and effective.▪ Worked with Engineering and Operations team in creating telemetry data to assist with the identification of availability and performance within production environments.▪ Champion of DevOps fundamentals with an emphasis on automation and treating infrastructure as code to infrastructure and development teams, focusing on container technologies.▪ Developed and implemented policies and procedures for incident management and change management. Show less

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  Albert

  Aug 2020 - Jul 2021

  Director Of Information Technology

  Managed IT Operational activities, including service desk, cloud services, authentication services, network services. Provided mentoring and training to staff. Implement ticketing system. Worked cross-functionally with compliance, legal, Information Security to implement policies and procedures.Selected Accomplishments and Initiatives:▪ Researched and implemented AWS Security and Authentication using SAML.▪ Researched and implemented of Zero Trust network.▪ Implemented Okta SAML platform and migration from Active Directory to Okta Universal Directory.▪ Secured wireless network with 802.1x Certificate based authentication.▪ Designed and deployed of high availability Meraki network.▪ Deployed, configured, and managed Jamf Pro/Jamf Protect/Jamf Connect. Show less

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  Enervee

  Aug 2021 - Jan 2024

  Director Of Information Technology

  Managed IT Operational activities, including security, compliance, Service Management services, service desk, cloud services, authentication services, network services. Worked cross-functionally with Human Resources, Finance, DevOps, and Engineering.Selected Accomplishments and Initiatives:▪ Led IT service delivery processes – incident, problem, and change management.▪ Led SOC2 Compliance effort. Wrote all policies and implementation of procedures.▪ Led security best practices for end user devices. Including simulated phishing attacks and security awareness training.▪ Increased security posture of AWS accounts by improving authentication and audit mechanisms.▪ Managed AWS infrastructure using terraform (IaC).▪ Assisted with the automation of device deployment via JAMF Zero Touch process. Show less

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  Riverstreamz

  Feb 2024 - Feb 2024

  Field Engineer

  Work in coordination with project managers, network operations center, and count officials to deploy networking for polling stations at various locations throughout the greater Los Angeles area.This was a temporary 2 week assignment.

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  The Walt Disney Company

  May 2024 - now

  Manager, Technology