Brian Townley

Experience

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  Emerald Queen Hotel & Casinos

  Feb 2003 - Oct 2016

  F&B Operations Shift Manager

  Ensure that all safety policies of F&B Dept. are followed and that staff are continually coached on safety practices.Ensured that smooth operation and excellent guest service is met.Responsible for finding relief coverage in a timely manner and with the most cost-effective method.As the scheduler for a staff of 75 bartenders, establish proper coverage for each outlet, considering operations, volume and cost efficiency.Perform monthly physical inventory counts that is done in accordance with department procedures.Ensure that all product transfers of inventory, products, supplies and equipment are properly recorded. Show less

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  Sheraton Austin at the Capitol

  Dec 2016 - May 2017

  Outlets Supervisor

  Develop and maintain exceptional customer service standards.Ensure proper cleanliness is maintained in all areas of the bar and front of house.Optimize profits by controlling food, beverage and labor costs on a daily basis.Continually monitor restaurant and take appropriate action to ensure food quality and service standards are consistently met.Develop and maintain a staff that provides hospitable, professional service while adhering to policies and business initiatives.

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  Red Robin

  Jul 2017 - May 2018

  Manager

  Carefully interviewed, selected, trained and supervised staff.Correctly calculated inventory and ordered appropriate supplies.Actively participated in ongoing customer service programs to build sales and rapport in the community.Led and directed team members on effective methods, operations and procedures.

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  Main Event

  May 2018 - Jun 2019

  Operations Manager

  Demonstrate proactive leadership by ensuring positive guests’ experiences.Engage guest service focused team members through recruiting, hiring, coaching and training.Management of COGS and labor.Displays financial skills by summarizing and analyzing information for budgeting revenues and expenses.

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  BJs Restaurant & Brewhouse

  Jul 2019 - May 2022

  Senior Manager
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  Topgolf Callaway Brands

  May 2022 - now

  Training Manager