Experience

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  Cognizant

  Jun 2011 - Oct 2013

  Senior process executive

  Worked in Accounts Receivable Process [U.S Healthcare]• Analyzed and resolved payment or revenue issues of US healthcare physicians rendering emergency services.• Identified the issues in the process and communicated them to the management team in order to resolve client issues or address obstacles in terms of recurring revenue.• Communicated with third parties to understand and Identify patterns of the payment issues/problems.• Provided ideas to resolve payment issues such as recommendations for technical corrections of software application, records modification and physician's credentials updation.• Trained the new joinees/ process executives on the Accounts Receivable Process and ensure that they understand the process effectively to meet quality metrics.• Communicated and worked with all the teams across the process to resolve the payment issues and accomplish the tasks as a team work.• Achieved outstanding performance awards consistently for three months.• Met Individual Quality metrics for every quarter. Show less

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  Genpact

  Oct 2013 - Dec 2016

  Subject matter expert

  Worked in Order management and product Fulfilment process (OMPF) for Google Client• Supported and managed order management and product fulfilment process for google products, Google Maps, Google Earth pro, Google search Appliance and Google Site search.• Communicated with sales department in U.S, APAC & Singapore to resolve order management issues• Order management and shipment of customer orders across U.S, APAC & Singapore.• Trained new Joiners on process and share the process knowledge for effective production.• Performed Quality audits and knowledge transfer of the process to ensure that new joiners learn about process and perform qualitative production. Show less

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  Processwhirl management consulting

  Jan 2017 - Oct 2019

  Information security consultant

  • Joined as Research Analyst and acquired knowledge on multiple domains such as cloud computing, Data Analytics, Cybersecurity and Information security• In terms of cybersecurity, to understand market needs with expectations and provide the insights on the same to the management which helps to make decisions about potential service lines• Participated in conferences and events pertaining to cybersecurity to gather and understand current and future market trends• Designed and developed training programs: Back to Basics: Information security Information security professional (Advanced)  Identity and Access Management Basics to Ethical Hacking• Hands on knowledge on information security frameworks such as SOC 2, HITRUST, GDPR• Handled client engagement as project lead to establish management system addressing the requirements of ISO 22301 and ISO 27001 in client’s location. • While addressing ISO 27001 and ISO 22301 requirements, gained knowledge on ISO 27005 (Risk Management Standard) Show less

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  Tech mahindra

  Oct 2019 - Aug 2021

  Senior risk management consultant

  • Performing end to end risk assessment on clients’ vendors (Third party Cybersecurity Risk assessment process for client) and Interact with various business stakeholders to discuss Vendor’s scope of services to understand data elements and risks associated with Vendors services.• Perform risk assessment activities such as sending questionnaires to vendors and assess and identify the potential risk from vendor’s services through risk rigor/ risk level ascertained as per vendor’s response to perform risk assessment process. • Conduct risk scoring session with business to quantify identified risks as per Confidentiality, Integrity and Availability.• Send full assessment questions to Vendor to understand their maturity level in terms of Controls implementation as per NIST 800-53.• Ensure Vendor compliance to the business agreement, policies, procedures and regulations along with the ability to map controls and compliance requirement including NIST 800-53 and ISO 27001 standards.• Document risk assessment report which includes business overview, identified risks, mitigating strategies to mitigate risk associated with vendor services as per predefined Risk Management security controls as per NIST 800-53.• Conduct meetings with stakeholder to help them understand risk associated with vendors services or support them in implementation of security controls. Communicate with Risk managers to assist them in implementing controls.• Address queries from vendors for additional support required to understand risk assessment process and address technical tool issues.• Use Cybersecurity risk assessment tools to perform risk assessments, download risk registers or dashboard to perform analysis on data. • Performed third party risk assessment on various technology platforms based on Vendor services such as mobile application, ERP applications, cloud services (SaaS, PaaS), drones Show less

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  Capgemini

  Aug 2021 - now

  Senior security analyst

  ISO 27001, GDPR, Cryptography Governance

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  Qs quacquarelli symonds

  Oct 2022 - now

  Assistant manager