Experience

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  賜昌集團

  Mar 2020 - Jun 2021

  Customer service engineer

  -Research shoe manufacturing factory workflow in multiple brands and countries. Use flow chart and manual to draw a comparison of processes in different factories. Those documents create fundamental guidelines for establishing the system.-Promote new systems in overseas factories to enhance efficiency, such as ERP, APS….Become the link between frontliner and IT by matching up their supply and demand.-Compile ERP system operating handbook for overseas colleagues and newcomers, aiming to reduce the frequency of problem reporting.-Design a monitoring platform to track the usage rate of each system from factories and provide a channel through which frontliner can make their requisitions. Show less

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  星展銀行

  Jul 2021 - Apr 2024

  Data management analyst

  -Program 8 Robotic Process Automations and several automatic tools to handle recurring tasks with Python, Power Automate, and VBA. These automations can save about 1.5 full-time employee for the company.-Analyze, estimate and present a variety of requests, such as call type, Chatbot function, transaction detail, and customer feedback required by management. Deliver concise records after each analysis for easy follow-up.-Produce reports for risk control and performance review. Monitor the activities of agents and different trends to discover abnormalities. Understand the trend and diagnose what behaviors cause these abnormalities.-Engage in multiple projects including Citi Bank migration plan. Deliver comprehensive test cases and provide solid testing results. Maintain effective communication flow across the department locally and internationally.-Maintain knowledge management website with HTML code.-Utilize SQL to provide transaction data for internal reporting. Show less

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  Walsin

  May 2024 - now

  International sales representative

  -Awarded multiple international tenders with a total contract value exceeding 4.5 billion NTD.Gained deep insight into tender operations, with strong awareness of how exchange rates, commodity futures, and global dynamics impact results. Played a key role by analyzing copper/aluminum futures and assessing currency fluctuations (RMB/SGD) on profit margins.-Coordinated type testing and third-party audits at the Shanghai factory to ensure compliance standards.After confirming orders, full type testing and third-party audits based on IEC standards were supported. Explained each test clearly to customers and inspectors, and handled unexpected issues like equipment failure or audit problems with quick follow-up solutions.-Guided factory tours in Xinzhuang, Yangmei, and Shanghai for international clients.Provided clear bilingual (English/Chinese) explanations of production processes and key technical points, tailored to client concerns. Helped build strong trust in both our products and company.-Manage overseas exhibition in Singapore.Exhibited at the TOC Asia annual exhibition to showcase our latest technologies and answer client questions on port cables. Also kept track of port industry trends to support the company’s future development strategy.-Business development in Indonesia.Developed long-term plans to position our Indonesia subsidiary as a Tier 1 supplier, starting with strengthening cooperation with Morowali Industrial Park as a key entry strategy into the local market. Show less