Experience

• 

  Lankapay

  Dec 2005 - May 2010

  Systems administrator

  Kandy and Badulla Regional Centers======================- Maintaining LAN/WAN Network environment (Multiple Servers) with Windows 2000.- VPN network administration.- Handling NDP200 & MVX Scanner Errors.- Supporting in new projects implementations under the company.- Handling contingency clearing functions behalf of other Regional Centres.- Responsible for dealing with Service Providers, Hardware & Software Vendors.- Handling technical and non-technical queries by participating bank branches.- Liaising with bank branches for smooth performance and efficiency meeting defined timelines.- Guiding and consulting staff members on the clearing issues of Cheque through CITS(Cheque Imaging & Truncation System) Show less

• 

  Peoples bank, sri lanka

  May 2010 - May 2011

  Systems administrator

  - Manage the Cheque clearing systems belongs Central Provincial Office, Kandy- Maintained LAN/WAN Network environment with Win XP.- VPN network administration.- Handling SmartSource Cheque Scanner Errors.- Supporting in new projects implementations of the bank.- Responsible for dealing with Service Providers, Hardware & Software Vendors.- Handling technical and non-technical queries by branches.- Liaising with branches for smooth performance and efficiency in meeting defined timelines.- Guiding staff members on the clearing issues.- Conducting Staff Training Programs Show less

• 

  Tikalanka tours (pvt) ltd.

  May 2011 - May 2013

  Senior executive

  - Handling International & Local clients under Tikalanka Tours- Manage accounts and the tour schedules in Sri Lanka

• 

  Lankaclear

  May 2013 - Jun 2019

  •Ensure that Cheque Imaging and Truncation System (CITS), USD Draft Online Payment System (UITS) and USD On-line Payment System operational functions are performed smoothly with no disruptions and errors while adhering to defined operational and procedural standards.•Conduct internal audits and rectify findings immediately in order to remove the risk or to mitigate the risk. •Propose improvements or continually improve CITS, UITS and USD On-line operational processes to mitigate risks. Formulate and implement departmental and organizational policies and procedures to maximize output. Cascade the service quality concepts to all reporting staff to enhance the quality of service and lead the team to achieve expected service delivery. •Assist Senior Management to develop SOPs, technical documents, and analytical reports according to business requirements. •Identify the skill gaps of team members and make recommendations to Senior Manager Operations – Automated Payment Systems to develop the identified skill areas of the team, attend and complete planned development activities. •Review daily, weekly and monthly operational plans, work schedules, clearing volumes and allocate manpower to achieve the assigned targets in a cost-effective manner. •Develop Software Requirement Specifications (SRS), test cases, training materials for new and existing payment system developments. Coordinate UATs for patch deployments and make sure to deliver the projects on time by working with cross-functional teams. •Work with local and overseas vendors for clearing systems application troubleshooting, system enhancements and for continual system improvement as per SLAs.•Train reporting staff members and regularly guide them to improve the productivity.•LankaPay Project Integration with Banks, Financial Institutions and Corporates Show less - Accountable for maintaining the Systems infrastructure at the Primary Office and DR Site- Managing the system having internal users, bank users, and high-availability of production servers in clustered environment and DR site ensuring uptime and load balancing. Investigate user and network issues, identify their source, determine possible solutions, test and implement solutions.- Install, configure, and maintain production servers, backup servers, file servers, RAS servers, network and other related equipment, devices, and systems- SQL server/MYSQL database Management query analyzing data backup administration.- Installing and Configuring Microsoft Windows 2000 Server /Advanced Server, Windows 2003 Server and, upgrading Windows NT domains, and consolidating domains to Windows 2000 and Windows XP.- Implementing Windows security configuration tools and configuring audit policies to track user activities and system-wide events to maintain network security.- Ensures technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated and processed. Prepare documentation as required for updating the knowledge database.- Readiness of the UAT system in order to check compatibility before patching up or upgrading of CITS and USD On-line system. Show less

  • Assistant Manager - CITS at LankaPay

    Jan 2018 - Jun 2019

  • Senior Systems Administrator

    May 2013 - Jan 2018
• 

  Lankapay

  Jul 2019 - now

  •Ensure that Cheque Imaging and Truncation System (CITS), USD Draft Online Payment System (UITS) and USD On-line Payment System operational functions are performed smoothly with no disruptions and errors while adhering to defined operational and procedural standards.•Conduct internal audits and rectify findings immediately in order to remove the risk or to mitigate the risk. •Propose improvements or continually improve CITS, UITS and USD On-line operational processes to mitigate risks. Formulate and implement departmental and organizational policies and procedures to maximize output. Cascade the service quality concepts to all reporting staff to enhance the quality of service and lead the team to achieve expected service delivery. •Assist Senior Management to develop SOPs, technical documents, and analytical reports according to business requirements. •Identify the skill gaps of team members and make recommendations to Senior Manager Operations – Automated Payment Systems to develop the identified skill areas of the team, attend and complete planned development activities. •Review daily, weekly and monthly operational plans, work schedules, clearing volumes and allocate manpower to achieve the assigned targets in a cost-effective manner. •Develop Software Requirement Specifications (SRS), test cases, training materials for new and existing payment system developments. Coordinate UATs for patch deployments and make sure to deliver the projects on time by working with cross-functional teams. •Work with local and overseas vendors for clearing systems application troubleshooting, system enhancements and for continual system improvement as per SLAs.•Train reporting staff members and regularly guide them to improve the productivity.•LankaPay Project Integration with Banks, Financial Institutions and Corporates Show less

  • Manager Operations - Automated Payment Systems

    Jan 2023 - now

  • Assistant Manager Operations - Automated Payment Systems

    Jul 2019 - Jun 2023