Experience

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  Pos malaysia berhad

  Jan 2015 - Mar 2015

  Administrator, special operations

  • Deployed to POS Malaysia's Postal Retail System (PRS) operations team, I served as an all-round technical support resource for over 750 postal offices nationwide.• My responsibilities included utilising the PRS, reporting bugs, enhancing user experience, attending to calls in the War Room answering every inquiry, and producing documentation.• Additionally, I digitised files, organised barcoding processes, and efficiently handled various administrative tasks.

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  Tbwa\kuala lumpur

  Sept 2018 - Dec 2018

  Project assistant

  Collaborated within the Venture Capital Team, later I joined the team’s split to START Disrupt (M) Sdn Bhd—a venture builder.Social Media Marketing• Led Social Media Marketing efforts, overseeing the company's Instagram and Facebook accounts.• Strategically executed promotions and small-scale campaigns for tennis tournaments and events.• During my tenure of four months managing the accounts, I achieved impressive results, witnessing a nearly 15% growth in Instagram followers and a 10% increase in Facebook likes.• Implemented a standout strategy for a tennis match, orchestrating a Facebook Live video that garnered 100 concurrent viewers and organically reached 2.8 thousand views.Assistant Events Manager: Played a vital role in ensuring operational excellence for tournaments and events, overseeing logistics and participant engagement.Beta Tester: Tested for the BounxSport App on iOS, Android, and Web, I systematically identified and compiled bug reports, contributing to the improvement of app functionality and user experience. Show less

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  Myburgerlab

  Jun 2019 - Nov 2019

  Kitchen staff

  • Worked in all kitchen stations, handling opening and closing shifts.• Successfully managed multiple shifts during peak hours.• Contributed to efficient kitchen operations during peak days.

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  Vase.ai

  Jul 2020 - Sept 2020

  Customer support executive

  •Efficiently addressed a backlog of over 1000 unattended emails and social media messages.•Responded to Google Play and App Store reviews.•Contributed to enhancing customer support by populating FAQs with solutions to common complaints.•Assisted in automating and improving customer support processes for increased efficiency.

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  Blackdot

  Dec 2022 - Dec 2023

  Project manager

  4IR Park Network Assessment and Enhancement Initiative, MRANTI, Bukit Jalil•Was instrumental in ensuring the smooth execution of MRANTI Park’s network project, the leading enterprise ecosystem campus company. Collaborated closely with project managers, team members, and stakeholders allowing me to achieve timely completion, scope adherence, and high-quality standards.•Conducted comprehensive research on the network infrastructure of the 4IR Park setting including but not limited to fiber optics, dark fiber, PON, GPON, and the Metro E Fiber Deployment, analysis of the park’s on-site data, and contributed in writing the master research report.Digital Marketing and Website Development Project, Taste of India, London•I strategically planned, sourced, and assessed vendor offerings to elevate the brand's online presence.•Negotiated contracts with vendors across Malaysia and London to meet the client's budget and requirements.•Managed client expectations throughout the project lifecycle.SaaS Platform Development Project, Mr Wireman Sdn. Bhd., Kuala Lumpur•Led the strategic planning and initiation of a project to develop a bespoke SaaS platform•Overseeing the vendor responsible for building the SaaS platform, ensuring adherence to the client's scope, promptly addressing change requests, and successfully delivering the project within budget and on schedule.•Maintained open communication with stakeholders, providing regular updates on project status to ensure alignment with expectations. Show less

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  Easy consulting

  Apr 2024 - Dec 2024

  Associate consultant
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  Fugee

  Dec 2024 - now

  Project manager