Michael Georgopoulos

Michael georgopoulos

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  • Timeline

  • About me

    IT Service Delivery Manager at European Chemicals Agency

  • Education

    • Deree college

      1988 - 1992
      Cis it

      Computer Information Systems

    • The university of edinburgh

      1995 - 1997
      Mis artificial intelligence

      Activities and Societies: Class President - Class of 1995 Artificial Intelligence

  • Experience

    • Brainware sa

      Jan 1990 - Jan 1992
      Sofware developer

      Software development in Unix based applications and Oracle DB. Micro-Cobol, SQL

    • Information dynamics

      Apr 1992 - Aug 1993
      Technical consulting

      - Provision of technical and support Services to clients;- Assistance to clients in terms of designing and identifying their IS Architecture using Ingress DB. Technologies & methodologies used: Ingress, Windows 4GL, Unix systems and OS.

    • Greek army

      Jan 1994 - Apr 1995
      Software developer

      Project: H.AR.C.C.I.S. (Hellenic Army Command and Control Information System)

    • Civic - (ex communicata ltd)

      Jan 1996 - May 2000
      Director - software engineering

      Responsible for all of the projects the company developed, and the team of developers. Primary business was delivering e-business solutions to clients, such as e-portals, e-services, e-commerce solutions, or bespoke web-based applications.Achievements:• Designed and developed one of the first e-commerce software in Europe using Oracle, C and Java;• Designed and developed a dynamic content management system used even today (in its current version) by the Scottish government (Edinburgh Chamber of Commerce, Scottish Qualifications Authority etc.) Show less

    • Eurobank efg

      May 2000 - Mar 2003
      Project manager - ebanking & online systems

      Design, develop and project management for the Open24 project. A portal for B2B and B2C that the bank launched in 2002;- Member of the development team for the e-banking system of Eurobank;- Member of the team that designed the bank's main website.Responsibilities also included the management of several internal and external resources and the delivery of products and services in a banking environment. Additional responsibilities included analyzing and defining aspects of the current company business, as well as the creation of business models for potential clients in the e-business world (B2B, B2C, ASP). Show less

    • Village roadshow

      Jun 2004 - Nov 2009
      It projects manager

      Managing the organisation's IT operations in Greece.• Design and deployment of the IT infrastructure of 4 major sites;• Web ticketing and 3rd party ticketing brokerage application;• Reorganization of the IT structures, procedures and operation;• Designed a system to handle distribution rights management for Village Films;• Designed a highly innovative and successful voice ticketing system;• Designed the IS architecture for the whole organization: a total of 8 sites, with DB replication, data migration from old systems, data integration and centralization, a total of 30 DB servers;• Extensive usage of T-SQL, SQL Server Integration services, MS SQL Server 2005/2008 and MS Analysis Services;• Managing the IT related projects of Village Roadshow in all their operations ranging from cinema, film distribution and bowling alleys to café-bars and restaurants;• Analysing business requirements and producing relevant specifications;• Generating extensive project plans and coordinating in-house and outsourced teams;• Preparing department budgets in alignment with the central IT department in Australia;• Managing a team of software developers and technical engineers to deliver services 24x7. Show less

    • Istomedia ltd

      Mar 2010 - Aug 2013
      Lead web applications developer, business analysis, project management

      Develop web-sites and applications for several clients for projects varying from simple websites to complex Content Management Systems;Database administration of small/medium systems via remote tools.Produce system specifications after consultation with the clients;Implement interfaces to several external systems, data migration from several types of DBsImplement and coordinate development activities with external partners;Responsible for Project Management, Specifications’ gathering and drafting and Development;Extensive Usage of T-SQL, SQL Server Integration Services, MS SQL Server 2008/2012;Usage of MS SQL Reporting Services;Quest_Toad and Quest_Toad BI tools for Oracle;Managing Remote servers and applications in Oracle and MS SQL Server; Show less

    • Melinamay.com

      Jan 2012 - Jul 2012
      It manager

      IT manager. Developed several aspects of the business including:• Integration and data-exchange between the ERP system (Entersoft) and the various online systems;• Design and organization of the DB and systems to produce more up-to-date and relevant management reporting;• Migration of LaRedoute.gr from the previous owner to the current company. Data interchange software between local company and LaRedoute France;• Implementation of interfaces to several external systems;• Implement and coordinate development activities with external partners;• Support the project development in relation to the data modeling;• Database design, data acquisition analysis and design, data access analysis and design;• Develop specifications for the subprojects in coordination with management;• Technical coordination and prioritization of issues resolution;• Follow developments in the source systems with a view to managing changes;• Data quality verification and reconciliation support;• Provide technical support and analysis of anomalies, troubleshooting and bug fixing; Show less

    • European dynamics

      Jul 2013 - Aug 2016
      Senior it consultant

      Systems Architecture, Data and application Modeling, DB Strategy, Project management, Business AnalysisCurrent project: European Center for Disease prevention & Control (ECDC), StockholmSenior Project Manager

    • European chemicals agency

      Aug 2013 - Dec 2015
      Senior is architect

      Systems Architecture, Data and application Modeling, Business Analysis, Project ManagementProduce system architecture and specifications after consultation with the business owners;Business and System analysis;Draft technical documentation, specifications and models;Using information in the existing Data Warehouse (Casper or DIP), design models and processes to support requirements for external consumers or reporting needs;Implement ETL interfaces in the existing DW environment;Implement Oracle objects (PL/SQL, Functions, Views etc) to support above mentioned ETLs or processes;Implement and coordinate development activities with internal/external teams;Interact and cooperate with the DW team (DIP);Extensive Usage of Oracle 11g,12C, Oracle Developer, Data Modeller, OEM, Oracle Warehouse Builder, Oracle PL/SQL; Quest_Toad and Quest_Toad BI tools, MS-Offoce, MS-VISIO, MS Project, Agile/Scrum, JIRA, GIT, Remedy Show less

    • European center for disease prevention & control (ecdc)

      Apr 2016 - Aug 2016
      Project manager, information architect

      - Manage by own or delegated means projects throughout the lifecycle, and ensure the development and implementation of information systems to meet identified business needs, acquiring and utilising the necessary resources and skills, within agreed parameters of cost, timescales, and quality;- Develop project strategies, planning, definition of tasks and deliverables, review of project deliverables, quality control, risk analysis and management, status reports, problem reporting and management systems, follow up and organisation;- Guide the project team in charge of project activities and review their deliverables;- Ensure that results, deadlines, budget and resources are met;- Participate in functional working groups and progress meetings;- Estimate costs, timescales and resource requirements for the successful completion of each project to agreed terms of reference;- Prepare and maintain project and quality plans and tracks activities against the plan, provide regular and accurate reports;- Monitor timescales and resources used, and take action where these deviate from agreed tolerances; Ensure that delivered systems are implemented within these criteria;- Manage the change control procedure gaining agreement for revisions to the project from project sponsors;- Provide effective leadership for the project team ensuring that team members are motivated and constantly developing their skills and experience. Show less

    • European chemicals agency

      Sept 2016 - now
      It service delivery manager

      - Managing services (with outsourced or insourced service delivery teams) to achieve SLAs, OLAs and to the satisfaction of the internal/external customer; - Applying change, incident and problem management practices, as defined in the Quality Management System, to ensure high quality IT service to end users and contribute to continuous improvement;- Managing the IT for IT Service, delivering standardization to the organization through cloud based SDLC and collaboration- Cooperating with other service managers, project managers and the Directorate’s horizontal functions, to ensure smooth end-to-end delivery of the services; - Interacting with the internal/external customers and utilizing service monitoring/service reporting instruments to ensure continuous management of the customer satisfaction; - Managing contracts and procurement matters related to the scope; - Actively collaborating in multi-party integration to ensure end-to-end delivery of the services; - Planning and providing expert advice to projects, to achieve smooth and effective integration of the services contribution; - Pro-actively challenging the status quo to ensure a continuous improvement of the IT services to serve a constantly evolving environment. Show less

  • Licenses & Certifications

    • Itil 2016

      Itil certified
      Oct 2016
    • Architecting microsoft azure solutions

      Microsoft
      Aug 2022