Experience

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  Suzuki khalid motor

  Jun 2012 - Jan 2015

  Service advisor

  • Attending the customer & inspection of the vehicle along with him before opening the job card.• Open the job card, prepare estimate of repair after necessary road test / inspection.• Get signature of customer on the estimate, preferably.• Explain jobs to be done on the vehicle to the customer.• Close the job card after checking the completion of requested jobs and conducting road test, preferably with customer.• Inform to the customer in case of any delay in promised time or cost overrun due to more work.• Take feedback from the customer through instant feedback card and take necessary action along with CRO.• Check cleanliness and safety procedure in the workshop.• Be present at the time of delivery of vehicle and explain the work done to the customer with defective parts.• Update progress of under repair vehicles on tracking sheet, after consultation with supervisor.• Maintain History Card.• Take initiative for improvement in workshop operation Show less

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  Dewan motors (pvt.) ltd (bmw product support centre)

  Feb 2015 - Aug 2018

  Assistant manager

  • Attending the customer• Observe Condition to carry out Service Advice• Implementation of KSD, ISTA-D & DMS Software• Carry out Service Advice on customer check-in• Insure availability of Staff, Parts and Customer Mobility• Monitor all Floor Activities• Check Time Span Communicated to Customer• Perform Final Check and Invoicing

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  Opus inspection

  Aug 2018 - Feb 2020

  Station manager

  • Manage daily operations of the station, managing of customer traffic, personal, scheduling & Daily fee reconciliation,• Conduct Station audits• Preparation & Submit daily operation report• Implement and enforce all compony polices & procedure• Make schedule and assign station personal duties • Ensure calibration & preventive maintenance of the equipment & generator on time, keep its record & maintain log book• Looking after all station general repair & maintenance• Prepare daily, weekly & monthly roaster for vehicle inspector, CSR and lane attendant.• Prepare and follow-up all supply order to Head office.• Prepare daily deposit and complete armored transport transaction• Maintain and update all compony manuals, binder, bulletin boards and message medium.• Set & meet all Budgetary goal Show less

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  Bmw - dewan

  Feb 2020 - now

  Service manager