Experience

• 

  Us army

  Sept 1990 - Feb 2000

  Section chief
• 

  Sprint

  Feb 2000 - Sept 2009

  Field operations technician iii
• 

  Ericsson

  Sept 2009 - now

  • Guide the company to become a safety leader within the tower industry by heading the Tower and Safety Program.• Generated $1,500 in cost savings per technician while resolving long-standing internal issues by opting to utilize vehicles set for auction rather than new vehicles as well as researching, selecting, and implementing a meal plan.• Promote operational excellence by onboarding, training, and mentoring 2,000+ new hires to date within the Network Build & Operate Division, directly contributing to ongoing safety compliance.• Support the successful onboarding of field technicians by utilizing Ericsson Play to craft engaging training videos.• Align objectives and bridge communications with regional managers to gather and document training requirements, convey training program updates, and deliver effective change management as needed.• Evaluate staff member performance to identify strengths and opportunities for additional coaching and support.• Supervise and direct Tower and Safety Program staff, providing on-the-job coaching and mentorship.• Leveraged online training by utilizing ProTrainings to update the CPR program, enabling partial online instruction and saving classroom instruction hours. Show less • Spearheaded the development of standardized training initiatives to educate technicians on utilizing Anritsu Line Sweep, Kaelus PIM, Viavi Fiber Testers, and other new test equipment in the field, successfully addressing knowledge gaps.• Navigate complex obstacles, issues, and challenges with an innovative and solution-focused mindset.• Devise and deploy innovative and impactful training strategies per current trends and best practices.• Influence decision-making by presenting data-driven training insights and results to leadership and stakeholders.• Prepare and maintain training budgets while ensuring cost efficiency and alignment with wider financial goals.• Drive continuous improvement by identifying system inefficiencies and recommending streamlined solutions, including transitioning training records from the legacy filing cabinet storage system to an online SharePoint server. Show less • Delivered dynamic support to all regional field technicians by strengthening retention and ensuring proper training and equipment for RFP and deployment needs.• Orchestrated and led business development activities in accordance with companywide strategy and growth objectives.• Uncovered and capitalized on new business opportunities, such as new markets, partnerships, and product and service offerings as well as innovative ways to expand existing markets.• Leveraged strong interpersonal communication and networking skills to build and maintain long-term relationships with customers, prospects, and value-added contacts.• Facilitated the on-time, on-budget delivery of projects by monitoring Level of Effort for internal tower crews. Show less • Advanced the achievement of business objectives by providing leadership, direction, and support to field technicians tasked with completing Sprint Service Assurance tickets across Dallas, East Texas, Texas, and Louisiana markets.• Contributed to the success of the Sprint Network Advantage and Network Vision Project by serving as Lead Instructor for field technician training and development operations responsible for delivering advanced troubleshooting classes on installation, integration, and router and configuration.• Led the developing and launching of a dynamic training program and curriculum for new hires in assigned markets.• Employed technical expertise to deliver remote support to field technicians and assist with troubleshooting complex issues, directly contributing to reducing Mean Time To Repair (MTTR).• Handled various operational tasks for switch/field facilities, including troubleshooting, RBS/BTS repair, maintenance, and growth. Show less

  • Technical Trainer V / Tower and Safety Training Program Lead

    Mar 2020 - now

  • Technical Trainer IV / Tower Training Operations

    Aug 2018 - Mar 2020

  • Implementation Manager II / Business Development Manager

    Jan 2016 - Sept 2018

  • Field Engineer III / Market Lead

    Sept 2009 - Jan 2016