Experience

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  Parker personnel

  Jan 1993 - Jan 1994

  Release manager

  Client: Microsoft CorporationProject: Systems Management ServerDescription: Managed ongoing relationship from the Microsoft Systems Management Server 1.0 development, test, and marketing teams to technical beta sites. The beta sites were composed of forty Information Technology Managers from corporations that were large enough to have multiple sites connected over a wide area network. Responsible for providing final sign-off on the bill of materials and writing the release notes for each RTM (release to manufacturing). Contributed to the success of the product by developing an Enterprise Management solutions sampler compact disk that showcased products from third party developer's which were designed to extend the capabilities of Systems Management Server. Show less

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  Excell data

  Nov 1994 - Mar 1995

  Technical consultant – systems management server

  Lead the implementation of Systems Management Server in client companies. Co-authored manual for the Microsoft Select Licensing group on general systems management issues and how Systems Management Server specifically addresses these issues.

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  Enterprise management services

  Mar 1995 - Jan 1996

  Technical services director

  Provided Systems Management Server planning and implementation to midsize firms in the Pacific Northwest. Designed a line-of-business out-tasking network administration and server management targeting midsize firms. Implemented LAN based fax solutions built on OPTUS FACSys for Windows NT Server using Brooktrout cards. Responsible for on- and off-site setup, configuration, and installation of computer hardware and software systems to provide LAN based fax solutions. Contributed to OPTUS documentation by writing and providing a guide for installing OPTUS FacSys. Show less

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  Microsoft

  Jan 1996 - Jan 1999

  Program manager

  Lead project manager for the design and development for instructor led Internet Information Server, Proxy Server, and Site Server courses. Responsible for creation of both lecture and procedure based hands-on content. Managed outsourced projects for the production of training modules and was responsible for technical accuracy and relevance of the content. Story boarded concept based AVIs and performed general content editing to ensure that the material was of consistent quality and in one voice. Presented the courses in train-the-trainer sessions which were filmed and distributed as a training tool for other trainers. Show less

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  Phonografix multimedia

  Jun 2000 - May 2002

  Project manager

  Developed database-driven, e-commerce, and business brochure sites. Managed Internet presence for clients, executed Customer Relationship Management projects, wrote original content and edited content provided by the client to ensure that the philosophy of their brick and mortar business was successfully presented.

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  Solthree software

  Jan 2001 - Jan 2003

  Friend of the ceo
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  Vmc

  May 2001 - Nov 2001

  Programmer writer

  * Wrote Administration and Installation Guides for Microsoft TV Server and white papers on Microsoft Commerce Server 2000. Responsible for all research, creating necessary code samples, and writing the content. These projects all required fast turn around and demanded an in-depth command of Microsoft Server product knowledge.* Reviewed request for proposals, developed estimates, and provided feedback during proposal creation.* Wrote case studies and created a business case study framework showcasing line-of-business success.* Represented the technical writing department in on-site sales calls. Show less

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  Vmc

  Jan 2002 - Nov 2002

  Lead technical writer

  Client: FRx Software CorporationProject: FRx Reporter 7.0Description: Created documentation plans and content for new documentation set. Responsible for establishing quality expectations, editing all content, and writing server administration content. Established version control process for documentation team. Contributed to staffing decisions by establishing skills required for a position, interviewing and evaluating candidates, and providing advice on hiring technical writers.

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  Evans development

  May 2002 - now

  Project manager

  Business development, sell the concept and secure buy-in with partners, build relationships with vendors and suppliers, and develop Web sites to support a client’s vision. Assist partners in creating, editing, and formatting sales material and presentations to support these relationships. Produce original content, edit existing content, and manage the Internet presence for clients.

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  Volt technical resources

  Sept 2003 - Apr 2004

  Client: Microsoft CorporationProject: Microsoft Operations Framework (MOF)Description: Wrote project and architecture guides. Communicated documentation requirements to subject matter experts and worked closely with program and project management teams to ensure that expectations were clear, roadblocks were identified and eliminated, and established deadlines. Client: Microsoft CorporationProject: Microsoft Office Information Bridge FrameworkDescription: Create information architecture, write content appropriate to a developer and IT professional audience, and rewrite and edit UI text.

  • Senior Technical Writer

    Sept 2003 - Apr 2004

  • Senior Technical Writer

    Sept 2003 - Apr 2004
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  Volt technical resources

  Sept 2004 - Sept 2005

  Client: Microsoft CorporationProject: Windows Server SystemsDescription: Produce complete document for a new server environment deployment tool and document the sample deployment environment of nine physical servers and 32 virtual servers along with the deployment process and procedures. Client: Microsoft CorporationProject: SQL Server 2005Description: Participate in spec reviews and usability sessions, contribute to documentation plan development, perform UI text review, and develop content for an automated Upgrade Advisor tool. Client: Microsoft CorporationPorject: Corporate Error Reporting Plus 3.0Description: Create conceptual whitepapers and procedural help content for Software Assurance Technology Services.

  • Senior Technical Writer

    Mar 2005 - Sept 2005

  • Senior Technical Writer

    Nov 2004 - Mar 2005

  • Senior Technical Writer

    Sept 2004 - Nov 2004
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  Volt technical resources

  Dec 2005 - Apr 2009

  Senior technical writer

  Client: Microsoft CorporationProject: Microsoft Office SharePoint Server 2007Dates: 12/2005-12/2006; 4/2007-4/2008; 10/2008-presentDescription: Created procedural topics, performed User Interface reviews, managed the quality control project for server help, designed and wrote topics on the content management feature set.

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  Tibco software

  May 2009 - Jun 2009

  Technical editor

  Wrote and edited documentation for the Spotfire S+ Graphics Object Model (the GOM). The GOM topics were documented in a simple markup language closely resembling (La)TeX. Used ASCII text editor as the primary authoring environment and then generated .chm output. More information on the .rd file format: http://cran.r-project.org/doc/manuals/R-exts.html#Writing-R-documentation-files

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  Tibco software

  Nov 2009 - Oct 2011

  Perform estimates and create documentation plans for current products. Write and edit administrator and user focused content for existing server and client products. Write and edit topics for R (TERR) concepts, functions, and methods.

  • Senior Technical Writer

    Nov 2009 - Oct 2011

  • Senior Technical Writer

    Nov 2009 - Oct 2011
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  Tibco spotfire

  Feb 2013 - Dec 2017

  • Head of Technical Communication at Spotfire

    Feb 2014 - Dec 2017

  • Staff Technical Writer

    Feb 2013 - Feb 2014
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  Sisu energy, llc

  Feb 2015 - Dec 2018

  Vice president
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  Cityserve international

  Dec 2017 - now

  Co-founder, board member

  The vision of CityServe International is to see the local church fulfill its calling to be a stronger catalyst for healthier communities and the restoration of broken lives.