Experience

• 

  Kellogg hotel & conference center

  Jan 2011 - Jan 2012

  Banquet server

  • Setup/Breakdown of events (read a floor plan & followed work flow charts)• Provided customer service while working directly with guests

• 

  Henry ford health system

  Jan 2012 - Jan 2012

  Assistant to the concierge of the er/ taste bud

  • Patient and Family care and service during stay. • Aided nurses in various tasks and prepped all ER rooms for use. • Brought on as a Taste bud. • Worked directly with patients in the ICU providing feeding services to stroke patients. • Taught patients and families how to properly consume food to prevent aspiration. • Spent time with patients and would read to the severely impaired.

• 

  Cigna

  Apr 2014 - Dec 2014

  Health assessment scheduler
• 

  Alegis care

  Dec 2014 - Jul 2022

  Technical support senior associate

  Help to manage and develop the EMR (Electronic Medical Record) system, NextGen. Developed dynamic training program used to teach all aspects of the EMR needed for physician usage. Onboard new providers presenting EMR materials in a small classroom environment. Manage a variety of projects revolving around the EMR working with many of the functional departments throughout the company.

• 

  Cigna

  Aug 2017 - now

  • Product Owner

    Jun 2022 - now

  • Business Analysis Specialist

    Aug 2017 - now