Roy Tanjeco

Experience

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  ResultsCX

  Apr 2012 - Mar 2015

  Customer Service Representative

  Duties and Responsibilities• Uses multiple computer applications to respond to customer needs• Assists customer with basic troubleshooting and questions regarding product or account issues• Documents customer calls in the database system; including resolutions, issues, and general notes• Attends continuous training on product and procedural updates• Maintain target levels of productivity and performance• Helps maintain a good team and working environment• Participating constructively in meetings• Ability to multitask, listening, inputting data, providing solutions, navigating through various screens while applying customer satisfaction techniques Show less

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  SGV & Co.

  Jul 2019 - May 2022

  Audit Associate

  Duties and Responsibilities• Actively develops technical skills on the job and through formal training• Execute the audit plan, consolidating findings, and financial reporting• Perform procedures and provided related deliverable in accordance with the Client’s methodologies and instructions• Execute testing based on the sampling methodologies and examine client documents that support financial statements assertions• Set up analytics template of the current period with period with last year’s balances and perform mathematical accuracy checks. Perform analysis based on expectations set• Works with a supervisor and or manager to ensure timeliness and accuracy of work• Pay attention to detail, and understand client’s processes from initiation to reporting of transactions Show less

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  Northern Trust Corporation

  Jun 2022 - now

  Senior Financial Reporting Analyst

  OverviewResponsible for the preparation of financial statements, schedule of investments, significant acquisitions and disposals and explanatory notes on the same (including preparation and review of tax reporting data due to tax agents), for mutual funds, hedge funds and/or fund of hedge fund clients.Duties and Responsibilities• Follow defined procedures and processes to analyze and reconcile electronic data on a daily basis• Acquire and keep up-to-date knowledge of processes/procedures related to Financial Reporting• Process/Complete work as requested by line manager or management team.• Identify and communicate discrepancies/issues and escalate to the appropriate team for resolution• Work independently, complete assigned tasks in the established timeframe, completes regular assignments without reminders or additional requests• Work productively and professionally. Demonstrate ways to improve processes and productivity• Participate in team meetings and activities and promote a positive team spirit and environment• Build professional relationships with colleagues and other teams (including but not limited to; Shareholder Services, Trustee, Fund Accounting, Custody, Control and Internal Audit, Clients’ external auditors and Fund Managers• Take ownership of issues through to appropriate resolution or escalation Show less