Rakhi Bhattacharya

Experience

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  Hewlett Packard Enterprise

  Jan 2006 - Aug 2007

  This is where I started my career. In my position I was responsible for resolving the software and hardware related technical concerns for the Hewlett Packard and Compaq desktop personal owners. I was also responsible for supporting the team by increasing the customer satisfaction (CSAT) of Hewlett Packard/Compaq desktop owners. My job role also included the responsibility of sustaining and evolving the Hewlett Packard/Compaq computer owners by providing them world class customer experience. I was also helping the customers to know the product better and was updating them with the upgrade options available for them to get a better user experience, for which I was also up-selling them the in-house software and hardware. Show less

  • Hardware Dispatch Team, Support Engineer(Tier 2)

    Feb 2007 - Aug 2007

  • Technical Support Engineer

    Jan 2006 - Jan 2007
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  Yahoo

  Sept 2007 - Nov 2012

  Web Engineer

  I was a part of the team who was responsible for maintaining and help building websites for the elite Yahoo! Small Business customers. Among them we also had E-commerce website owners, For website owners I was responsible to help them build the website from scratch using Yahoo! offered website Building tools(Yahoo! Site Solution, Yahoo! SiteBuilder) as well as other website building tools e.g iWeb(Apple), Dreamweaver(Adobe). I also offered assistance to customers using HTML and PHP. For Yahoo! E-commerce website owners I offered the basic assistance of maintaining the website up time and help the new entrepreneurs understand the power of using the website with the knowledge of Yahoo! Web Analytic. My responsibility also included helping the Yahoo! Business Mail customers by resolving there technical concerns regarding the same. As a responsible team member I was also conducting Training sessions as well as creating Newsletters for the team to keep them updated with the constant enhancements of the Yahoo! Small Business products done by our product development team. I was also responsible for offering assistance through email communication to the Yahoo! Small Business customers.My Skills include:1.Brand development2.Client maintenance3.Client's web site traffic growth, web site User Interface and advertising revenue4. Strategic Consulting with Analytics information5. Search Engine Optimization6. Provide consultative service Show less

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  Home

  Nov 2012 - May 2016

  Childcare break

  Being a new Parent is a pristine experience, enjoying every bit of it. Its the most fulfilling yet tiring and skillful job in the entire Universe , everyday learning new things with my Little one.

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  Little Elly The Concept Preschool

  Jun 2016 - Jul 2017

  Educator

  Teaching Pre-schoolers is not just awesome fun, but its an everyday experience. My responsibility as a teacher is to make sure they are all ready to explore the world with there greatest abilities. My day to day activities are based on primarily these major categories:*Early Concepts & Skills*Motor Skills*Mathematics Readiness*Reading Readiness The idea behind this kind of curriculum is to make the child more confident and enhance their "Personal & Social Development", "Cognitive Development", "Creative Development and Aesthetic Development" and last but not least "Physical Development". Show less

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  Little Elly - A Happy Preschool

  Oct 2018 - Mar 2020

  Education Coordinator

  My responsibilities include monitoring the classroom teaching adherence by the assigned teacher with the pre designed curriculum for the students. Making sure the Montessori method is followed diligently during Indoor as well as outdoor activities by the teachers in all the classes of the preschool. Managing school activities, cultural events, Field trips for the students. Maintaining cordial relationship with the parents and providing them with the updates on their child's progress in the school. Show less

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  Home

  Mar 2020 - Jul 2024

  Child care break
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  Primus Public School Bangalore

  May 2024 - now

  Computer Science Educator