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Pauline Whale

Pauline Whale

Telemarketer

Followers of Pauline Whale375 followers
location of Pauline WhaleStockholm, Stockholm County, Sweden

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  • Timeline

  • About me

    Product Owner på Bannerflow

  • Education

    • Stockholms universitet

      2014 - 2017
      Bachelor's degree Economics & It

  • Experience

    • ProVoice

      May 2011 - Sept 2011
      Telemarketer

      Team leader, building and developing new projects, meeting targets and deadlines, creating and maintaining customer contacts etc.

    • AllSaints LTD

      Sept 2011 - May 2013

      - Key holder, opening and closing store- Managing shop floor, managing staff during opening hours and scheduling rotas/shifts for staff- Recruitment, holding interviews and recruiting new talent- Basic admin, head office communication, staff personal files, payroll- Basic visual merchandising, placing new lines, overseeing best selling/non selling stock and categories - Training representative, training and inducting new staff- Coaching and managing team in meeting sales targets daily, weekly, season.- Overseeing and managing stock audits, sales preparation and new season directives Show less

      • Floor Manager

        Dec 2011 - May 2013

      • Sales assistant

        Sept 2011 - Dec 2011

    • The Casbah

      Jun 2013 - Sept 2013
      Assistant Store Manager

    • Marc O'Polo International GmbH

      Nov 2013 - Sept 2014
      Supervisor

    • Urban Outfitters Inc. UK and Europe

      Sept 2014 - Dec 2016
      Stylist

    • Region Stockholm

      Sept 2017 - Mar 2019

      Teamleader för Teknikgruppen på SLL IT's servicedesk. Operativt ansvar för ca 18 personer. Deltid, 20%, Informationssäkerhetskoordinator, ingår i SLL ITs säkerhetsfunktion och bedriver operativt samt taktiskt informationssäkerhetsarbete. Representant för servicedesk.

      • Gruppledare

        Aug 2016 - Mar 2019

      • Informationssäkerhetskoordinator

        Sept 2017 - Feb 2019

    • Bannerflow

      Mar 2019 - now

      Leading key projects (mainly within Customer success). Part of Customer Success Steering and management group.Responsibilities including:Setting up project plans & managing timelinesPlanning meetings & organizing project logistics Coordinating with project stakeholdersOptimising & creating new routines & processesFollowing up on KPIs & goalsLiaising between involved teams/team membersKey skills applied:Relationship buildingOrganizing & planningOperational excellenceProactivity & flexibilityProcess & product specialistTeam player 💪✨Awarded Employee of the year 2020✨ Show less

      • Product Owner

        Sept 2022 - now

      • Project Manager Customer Success

        Nov 2020 - Sept 2022

      • Customer Support Specialist

        Mar 2019 - Nov 2020

  • Licenses & Certifications