Deepak Verma

Experience

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  Cipla

  Aug 2007 - Dec 2008

  QA Officer
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  ACG World

  May 2009 - Jun 2012

  SAP Executive Consultant

  Handling Integration of SAP CRM and SAP ERP,CRM Sales Mapping with ECC

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  NBS: Net Business Solutions - SAP Recruitment CONSULTANCY

  Jun 2012 - Nov 2014

  SAP CRM SME

  Growth Path: o SAP CRM Functional Consultant (Aug’12 – Jun’13) o SAP CRM SME (Supporting Role) (Jun’13 – Nov’14)

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  Highbar Technologies Ltd.

  Dec 2014 - Apr 2016

  SAP CRM & C4C Functional Consultant

  Growth Path: o SAP CRM Functional Lead (Dec’14 – Nov’15) o SAP CRM Senior Functional Lead (Nov’15 – Jul’16) o SAP CRM & C4C Functional Consultant (Supporting) (Aug’16 – Oct’16)

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  Knack Systems

  Nov 2016 - Dec 2019

  Functional Lead/ Solution Architect
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  Capgemini

  Dec 2019 - Apr 2021

  Solution Architect & Delivery Lead/ Solution Architect & Delivery Manager

  Internal COE Project (Dec’19 – Dec’21), Presales Lead & Solution Architect (Automative & FMCG) – (Dec’19 – Apr’21)• Awarded Best Employee of 2019, overseeing C4HANA practice setup and customer proposal solutioning.• Defined scope of work and actively participated in driving presales activities, maximizing revenue potential.• Played a pivotal role in overall bid management and client presentations, reporting directly to the Managing Director.• Managed delivery for assigned accounts, ensuring operational excellence throughout the service lifecycle.• Took charge of critical incidents, fostering effective communication among stakeholders for post-incident reviews.• Oversaw portfolio growth, collaborating with internal/external partners to customize offerings and mitigate risks.• Led as Lead Solution Architect, designing processes for various industries during RFP preparation.➤ Specialties: C4HANA Practice Setup, Presales Activities, Revenue Maximization, Bid Management, Client Presentations, Delivery Management, Operational Excellence, Critical Incident Management, Portfolio Growth, Solution Architecture Show less

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  Accenture

  Apr 2021 - now

  Senior Solution Architect & Delivery Lead

  SAP CX Capability Building (Apr’21 – Present), (Technology), Manufacturing & Cosmetic Industry (Apr’21 – Present), Retail/ FMCG (Apr’22 – Present), Airlines (Sep’23 – Present) & Utilities – Gas, (Nov 23 – Present)• Led a $100 million project to successful completion, earning 5 consecutive years of AMC recognition.• Composing SAP configuration, integration, and documentation while spearheading team efforts across Sales, Service, Marketing Clouds, CPI Integration, and Customer Data Cloud maintenance.• Orchestrated end-to-end application setup and design, ensuring seamless integration of client solutions, resulting in an increase in efficiency.• Spearheaded Gen AI integration and development of innovative use cases, driving improvement in user experience and customer satisfaction.• Collaborated with AWS experts to migrate applications to cloud environments, optimizing scalability and reliability, while leveraging AWS cloud services for enhanced performance and cost-efficiency.• Arranged IT service processes, ensuring adherence to KPIs & SLAs, driving customer satisfaction.• Spearheaded technical teams in solution design, architecture, and deployment, optimizing operations.• Directed Presales operations, from proposal preparation to risk management, ensuring client satisfaction.• Managed critical incidents & service requests, ensuring swift resolution within established timelines.• Implemented standardized solutions, driving continuous improvement initiatives for enhanced service delivery.• Configured SAP settings, facilitating cross-module integration and customization for optimal performance.• Developed strategies for business growth, conducting POCs to evaluate emerging technologies.• Oversaw budget forecasting and expense optimization, managing programs with multiple stakeholders.• Led proposal presentations and client discussions, ensuring alignment with project goals and security protocols. Show less