Alexandra Mandache Dodoiu

Experience

• 

  Ministry of National Defence - Romania

  Aug 2013 - Sept 2015

  Software Engineer

  • Maintenance and monitoring of IT equipment in service.• Installing, configuring, and maintaining Windows operating systems (XP, Vista, 7, 8) / Windows Server (2003, 2008) / Linux (Centos, Ubuntu, OpenSuse) in accordance with national/NATO regulations.• Installation, configuration, and modifying security policies.• Monitoring and maintenance of networks.• Developed and maintained the official website of the Romanian Air Force and the National Institute of Aviation and Space.• Installation, configuration, and maintenance of a mail server.• Physical-to-Virtual, migrating a physical (web, mail) server to a virtual environment.• Learning about C2 and C3 communication systems (including maintenance and monitoring). Show less

• 

  Microsoft

  Sept 2015 - now

  • Team Readiness & Development – Ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs. • Case Management (Delivery Excellence) – Perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues. • Managing Collaborative Activities – Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business). • Supportability Activities – Contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection. • Process Improvement – Collaborate with stakeholder teams providing product and process feedback. Show less • Investigate and solve complex customer technical issues and act as a advisor to the Customer, collaborating within and across teams and leveraging troubleshooting tools and practices• Lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.• Engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements• Act as a technical focal point in cooperative relationships with other companies.• Manage crisis situations that may involve technically challenging issues and diverse audiences while ensuring High customer satisfaction.• Own and resolve technically complex mission critical or politically hot customer issues.• Use trace analysis, debug skills and other proprietary tools, to analyze problems and develop solutions to meet customer needs.• Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management. Show less

  • Senior Technical Advisor

    May 2021 - now

  • SQL Server Support Engineer

    Oct 2019 - May 2021

  • Windows Support Engineer

    Sept 2015 - Oct 2019