Conor Murphy

Experience

• 

  Electric Bar and Restaurant

  Jan 2013 - Sept 2016

  Reservations Agent / Server

  Reservations Agent:• Maintain an inventory of vacancies and reservations.• Answer guest inquiries regarding restaurant and bar services and availabilities by telephone, in person and through email.• Keep monthly newsletter subscribers updated on special offers, running class times and social events occurring on the premises.• Compile and report daily checks of online reviews and social media mentions.• Compose nightly detailed report including number of guests, incident reports, customer feedback, nightly take and spend per head.Server:• Highly skilled in providing a friendly and effective service to customer.• Anticipating guests’ needs and dealing with them accordingly.• Full product knowledge of all menu items along with bar and restaurant facilities.• Making recommendations from the menu when requested.• Build profitable relationships with regular customers.• Familiar with all cash handling and credit card procedures.• Responsible for balancing tills as part of closing duties. Show less

• 

  Global Relay

  Feb 2017 - Apr 2018

  Training & Customer Support Specialist

  • Trained executive level clients utilising a process of assessment, planning, implementation and verification through the delivering of webinars for compliance archiving, supervision and eDiscovery cloud-based software for the financial industry.• Demonstrated use of investigative and problem-solving skills in the resolution of demanding customer problems.• Leading number of customer support cases solved during my tenure. • Oversaw the successful training needs, of VIP clients as part of successful onboarding projects, which necessitated the collaborative work of other team members and departments. One project brought in an additional $1+million monthly revenue for the company.• Orchestrated a project which tracked customer supports case data. Resulting data was used in business decisions in areas such as the allocation of resources and the development of next generation products and services.• Present and contribute to sessions with team members about training best practices, compliance issues, concerns and areas of risk with regards to SEC and FINRA violations Show less

• 

  MSE BUSINESS MANAGEMENT LLP

  Jan 2019 - Dec 2021

  Business Manager

  ● Day to day financial management of SMEs from a range of industries but specialising in the music industry.● Preparing year end accounts for limited companies, limited liability partnerships, sole traders, and partnerships.● Completing and submitting VAT (sales tax) returns.● Producing profit & loss accounts, and budget to actuals for music touring activities● Completing foreign withholding tax applications● Ad-hoc reporting duties – including record label accounting & royalty statements● Performing credit control duties, as and when required● Managing accounts payable, cash flow & making timely payments Show less

• 

  Hootsuite

  Feb 2022 - now

  Corporate Accountant