Jeffrey Lubin

Experience

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  United Parcel Service

  Jul 2006 - Jan 2008

  Industrial Engineer

  • Forecasted operational considerations• Provided adequate training in methods, planning, and technology for various operations• Performed accurate work measurements • Preload Support/Training/ Auditing• Driver Helper Coordination• Preload Assist System Implementation• Full-time package delivery service provider in Summer 2007

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  EMC²

  Feb 2008 - Aug 2014

  • Troubleshot all EMC hardware platforms, including Centera, Celerra, Clariion, VNX, Symmetrix, Isilon, Data DomainAvamar, Cisco Switches, and V-Block• Upgraded EMC storage platform software & hardware, including Celerra Link Control Cards, Clariion drive enclosures, Centera nodes, Celerra Dart, Clariion Flare, CentraStar, MDS, Brocade, McData switch firmware• Performed corrective maintenance and parts replacements on all EMC hardware platforms • Provided both on site and remote support for customers in production and disaster recovery environments Installed and configured a vast range of EMC storage platforms including Clariion, EDL, Celerra, Centera, Connetrix Data Domain, Symmetrix, Isilon, and ESRS Gateway Show less • Provide effective communication utilizing a variety of mediums while working a variety of issues, particularly severity 1 issues• Assist in problem recreation and failure analysis of systems level issues• Effectively communicate procedural and technical issues to internal and external customers in a high pressure, fast paced, critical customer environment• Applies technical expertise using standard operating and diagnostic protocols to resolve standard to moderately complex system level issues that are negatively impacting product performance at EMC customer sites• Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers Show less

  • Customer Service Engineer

    Jul 2009 - Aug 2014

  • Technical Support Engineer

    Feb 2008 - Jun 2009
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  Presidio

  Sept 2014 - Sept 2015

  Data Center Consultant

  • Conduct Logical Configuration Survey calls with clients• Offer advice to customers on best practices, industry standards, and suggestions to improve existing environments• Installation and implementation of EMC VNX, VNXe, Data Domain, Avamar, Networker, and Cisco UCS solutions• Comprehensive backup and testing of all installed components • Provide training and knowledge transfer to customers on implemented solutions• Perform hardware, software and firmware upgrades• Preparation and completion of required pre and post deployment documentation as well as sales or pre-sales support• Work in data center environments to racking-stacking, wiring, configuring, and deploying all assigned technologies• Perform service requests to meet customer's needs, including new equipment implementations, migrations, and day to day administrative tasks Show less

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  Eastern Computer Exchange

  Oct 2015 - Apr 2016

  Storage Consultant

  • Coordinated a large Centera Intra-Cluster Migration for Prudential Financial between Pennsylvania and New Jersey• Helped Sales Team with purchase of new EMC Centera hardware• Manage escalation support requests from Prudential Financial subscribing to EMC’s infrastructure escalation support services• Escalate to internal and, when necessary, external resources in an appropriate time frame to manage the resolution of complex client issues• Provide on-site support, as necessary• Assist Eastern project teams with technical execution Show less

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  Franklin Templeton Investments

  Aug 2016 - Oct 2016

  Technical Support Consultant

  • Assist with the distribution/delivery of computer hardware to various users and facilities within the corporate campus. This involves picking up/delivering equipment to end-user, setting up systems (connecting monitors and accessories, etc. - software installation/configurations), formatting/removing hard drives, performing basic diagnostic activities (using simple software tools), and verifying asset information • Provide a high level of technical support and customer service, to the FTC end user, in person• Assist with upgrading, repair and migration of desktop equipment and associated peripheral devices• Installation and Decommissioning of software and associated peripheral device drivers• Successfully perform data migrations of user's data• Post-move verification and reinstallation activities of all identified equipment and support of user's issues as needed• Ensure customers (CSS Management Team) are always communicated to regarding completion dates of their submitted requests• Provide timely resolutions to support requests to ensure personal goals are met• Assist in IT related projects and maintain ownership of projects until completion. Communicate status written and verbally to manager and team members• Assist in the decommissioning of aged equipment as sites require following FTT prescribed process• Monitor CSS support queues as needed; included, but not limited to all N. America queues• Support File/Print Services; included, but not limited to creation and delivery of training material• Participate in TechBar staffing, support and content delivery sessions as needed Show less

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  SHI International Corp.

  Nov 2016 - Jan 2019

  Dell EMC Pre-Sales Systems Engineer

  • Assist SHI Sales Reps with customer facing conference calls & presentations• Architect and Design EMC Storage Systems utilizing EMC’s MyQuotes system• Maintain existing active configurations and update as product/price change• Work with sales team to identify, gather requirements for solutions, and draft proposals• Translate business needs into technology specifications• Stay current with new technologies and innovations and recommend adoption of new technologies• Maintain certifications relevant to job role• Perform technical presentations, Scope(s) of Work, Bill(s) of Material for customers, partners and prospects.• Assist with the development of formal sales plans and proposals for assigned opportunities• Analyze needs of the Sales team and create supporting documentation or tools to better equip the team in the sales• Identify and promote SHI Professional Services• Work with other SHI pre-sales solution architects to expand Storage product sales into solution sales Show less

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  Hewlett Packard Enterprise

  Jan 2019 - Jun 2022

  Presales Storage Architect

  • Participates in deep-dive discussions and evaluates customer's current business needs and desired end-state infrastructure solution to translate the technical view into the implementation view and determine implementation steps necessary to meet complex technical requirements. Delivers in-depth comparative analysis of alternative proposals to meet complex technical solution requirements.• Maintains excellent communication with customer, with key focus on IT managers, administrators, and specialists.• Uses pipeline insights to prioritize high potential deal pursuit activities with appropriate resource investment. Communicates to the account team the tangible offer value in terms of financial return and achievement of business goals.• Provides direction and guidance to improve processes and establish policies. Works with partners to identify gaps and address needs to accelerate channel business.• Assesses the impact of new technologies on the company’s technical solution portfolio and translates this understanding into practice and knowledge sharing activities for broader presales peers, account managers and partners.• Actively monitors competitive activities and their client advocates within accounts to anticipate and plans for competitive threats. Increases the company share of wallet through competitive takeout, demonstrating technical superiority, and leveraging other company services for better TCO/ROI. Show less

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  Palo Alto Networks

  Jun 2022 - now

  Federal Systems Engineer

  - Establish yourself as a trusted advisor to prospects and clients working with your sales executives, specialist teams, and the local channel partners within your territory- Identify and document specific problems with prospective and current clients which can be solved through the deployment of integrated solutions- Architect and propose validated solutions which address the identified cybersecurity problems in each environment- Demonstrate a client-first attitude to ensure ongoing , client satisfaction, support, and adoption- Apply continuous self-improvement and learning to maintain technical leadership of applicable technologies (Endpoint EDR/XDR, SOAR, Cloud Security Posture Management, Cloud Workload Protection Platform, Threat Intelligence, Advanced Threat Mitigation, etc.)- Understand and effectively differentiate against our top competitors- Act as the client advocate internally for any issues and/or product capabilities that require technical assistance and follow up with the client until the issue is resolved Show less