Louise Newey

Experience

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  Paragon Hotel

  Feb 2007 - Jun 2009

  Assistant Housekeeping manager & Duty Manager

  • Assisting the housekeeping manager on the day to day running of a busy 250 roomed hotel as well as nine function rooms.• Produce payroll for the whole housekeeping department.• Produce rotas weekly• Update training records i.e. C.O.S.H.H• Sourcing different suppliers and ordering stock • Attending daily and monthly meetings, regarding revenue and forecasting.• Observe trainees and give appropriate feedback to the housekeeping Manager and monitor and make suggestions for improvements in the workforce.I have also worked in various different departments such as;• Reception, working with the Fidelio system, checking guests in and out.• Trainee sales executive as well as organising and attending appointments with new clients. Show less

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  Malmaison

  May 2008 - Jan 2012

  Meetings and Events planner

  Meet clients to determine objectives and requirements for the planned event. • Plan and develop programs, itineraries, budgets, and services according to the client requirements. • Coordinate with the organizing committee and sponsors to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress.

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  The Olton Tavern

  Jun 2009 - Nov 2009

  Assistant Bar and Restaurant Manager

  • To assist the General Manager with running a busy 135 cover restaurant and a 70 cover bar.• Assist with the organisation and implementation of team rotas when required.• Assist with recruitment and staff training.• Ensure controls are maintained to maximise profit and efficiency and minimise wastage• Ensure health and safety policies are adhered to.• Assist with the running of promotions

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  HIT Training

  Aug 2012 - Jul 2016

  Trainer Assessor

  My Role as a Trainer Assessor is a Hands-on and out in the field working with learners andemployers in their places of work, I am responsible for supporting a caseload of learners of any age through their qualifications. Qualifications include accredited Apprenticeships and commercial courses. I use a variety of teaching and assessing techniques to ensure that the highest standards of bespoke learning if offered. Through the work I do, I am not only helping making a difference in the lives of learners, but increasing the standards and reputation of the industry.Duties include: - Marketing the organisation and its qualification offering to employers and learners- Signing learners onto Apprenticeships and other qualifications- Offering information, advice and guidance and carrying out initial assessments to identify learner needs- Producing development plans with the individuals based on their specific requirements and reviewing their progress each visit. - Completing and maintaining all regulatory and financial paperwork - Visiting learners at their workplaces every 4-6 weeks- Progressing learners through their qualifications through observation, work product, written evidence and other methods- Delivering outstanding teaching and learning of knowledge and functional skill components- Mentoring and coaching learners with varying barriers to learning- Taking part in continuous professional development, including completion of own qualifications- Liaising regularly with my line manager and quality assurance team Show less

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  Off to Work

  Jul 2016 - Oct 2016

  Branch Manager
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  Compass Group

  Sept 2016 - Feb 2017

  Catering Manager
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  Babington Group

  Feb 2017 - Mar 2018

  Business Management Trainer
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  MALMAISON AND HOTEL DU VIN LIMITED

  Mar 2018 - Dec 2019

  Food & Beverage Trainer

  Working with the Group Training manager to identify and providing training to internal guests to deliver an excellent staff experience while working with and ensuring that the food & Beverage departments are achieving their training objectives. Completing on the floor training and coaching, showing a blended training approach to support the individuals and also the business.I enjoy working with the management team and seeing the growth of all the staff members.Travelling around the UK to each Hotel du Vin, supporting with Inductions for new starters, completing group training sessions on Guest journey and Guest engagement.Live and breath the MalHDV priorities and ensure that the brand standards are being followed throughout each hotel. Show less

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  Kaplan Financial Education

  Jan 2020 - now

  Talent Coach