Howie Haugh

Experience

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  US Air Force

  Aug 1992 - Dec 1996

  Security Forces

  Asst NCOIC of RAF Mildenhall 100th AF armory who was responsible for armament and muntions supply, unit procedure document history, and budget maintenance. Served as 100 SPS IT assistant who acted as unit liaison security police squadron IT administrator.Provided personal security for various high ranking military officers and civilian dignitaries in Saudi Arabia and provided close hand security for priority resources in the United Kingdom.

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  Data Flex / Home Shopping Network

  Mar 1997 - Aug 1997

  Desktop deployment technician (Contract)

  Was part of a 6 person hardware upgrade team that deployed 1200+ new workstations to the entire Home Shopping Network campus for the Desktop 2000 project.Ensured 100% accuracy of asset management database to ensure that all new and old assets were tracked for deployment and retirement.

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  HealthPlan Services

  Sept 1997 - Dec 1998

  Desktop Technician

  Team lead on 5 person staff that provided hardware/software technical support to 800 on site users on main campus.Responsible for the creation of standard company Win 95/98 image that was used by technicians as the base for all user workstations.Played an integral role in the build out of an off campus work site used to house expansion employee’s.Trained newly hired technicians on their roles as desktop support technicians.

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  T-Mobile

  Dec 1998 - now

  Lead and Support team of IT Managers in support of IT Field Operations.Provide strategic leadership to team of Managers and IT Specialists in order to meet department and company goals.Establish business unit relationships with department leads to ensure support is inline with their department and company goals.Establish service level attainment for group to meet and exceed key performance inidicators.Coordinate and execute on project assignments at regional levels.Collect and Identify data to close gaps between technologies and customer support. Show less Lead staff of 8-13 technical contributors that provide level II technical support and assistance to user base in multiple regional markets across multiple business channels.Provides localized level project management support for small to medium IT based deployments within assigned areas of responsibility. Engage and partner with business vendors to ensure product deliverables in line with company expectations and values.Create, evaluate, and implement documented procedures that are used to ensure a structured and efficient environment is available to the national organization. Show less

  • Sr. Vendor Manager

    Nov 2018 - now

  • Vendor Manager / PDM (Partner Delivery Manager)

    Oct 2013 - now

  • IT Administration Manager

    Oct 2011 - now

  • IT Manager 2

    Sept 2001 - Oct 2011

  • Information Technology Administrator, Field Support

    Aug 2000 - Sept 2001

  • Information Technology Administrator, Call Center

    Aug 1999 - Aug 2000

  • Lead Analyst, National Helpdesk

    Dec 1998 - Aug 1999