Mahesh Raikwar

Experience

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  Adfc Private Limited. ( Now merged with HDB finance subsidiary of HDFC bank )

  Apr 2003 - Sept 2009

  Senior Officer

  Worked as Sr. Officer in HDFC bank offsite ATM. Conducted Monthly ATM Site Verification, Preparing, Clearing, Schedules, Posting Cash/Cheques deposit entries Preparing Various MIS and Handling Customer Complaints through various channels.Conducted monthly audit of ATMs comprising, Site Verification To observe Site Decorum, Cleanliness, Repair & Maintenance of site, Keeping a Tab on ATM Servicing Agency & Cash Verification, in ATM's .Verification of Merchandising and maintain the Merchandising Quality Index, Reporting to Dept. Head /Admin and leading to Satisfactory Rating in Service Quality Review of ATMs. Show less

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  HDFC Bank

  Sept 2009 - Oct 2016

  Manager

  Joined the Bank as Assistant Manager in Offsite ATM Department of HDFC bank Ltd Primary responsibilities includes ATM Balancing , Handling Customer Disputes of Onus as well as Offus transactions includes all the stages of dispute handling i.e. chargeback, Re-presentment, Pre-arbitration and Arbitration along with debit/credit adjustments. Co-ordinating with MSP (AGS ,Diebold, Euronet ,TSI, NCR Corporation) CIT Agencies - Group 4 Securicor Cash Services India Pvt Ltd, Securitrans India Pvt Ltd , Writer Safeguard Pvt Ltd , Scientific Solution Management Security ,SIS and CCE Agency - Gajraj Security Guards Pvt Ltd for resolution of daily discrepancies, ATMs Monitoring, Timely Cash Replenishment, Merchandising and Upkeep of ATMs & Security Aspects.Worked as a Currency Chest Vault Custodian for Delhi & NCR Location for six months and Overseeing Bin Management, early remittance of cash for Branchs & ATMs ,Cash Sorting Activity to maintain ratio of Fresh cash, ATM cash, Counter cash as well as remittance of fresh & Soiled Cash from RBI and other linked Currency Chest. Daily Monitoring and Reconciliation of dummy account also timely booking of excess shortage.Worked as an Operation Executive in Loan against Gold Product under Wholesale Business Operation of Bank (North Region). Role includes Supervision of all suspense account and Publication of Various MIS on daily basis for proper reconciliation and for smooth flow of daily operation. Processing of Incentive of sales executives ,handling of queries related of Fresh cases and learning operational process,intricacies. Show less

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  HDFC Bank

  Aug 2018 - Jul 2019

  Manager

  Handling ATM operations with key focus on Customer Services , Service Quality and bottom line profitability by ensuring optimal utilization of available resources in Team environment and under Central Leadership.Analysing each ATM performance in terms of transaction no & Uptime and assisting other members in planning of new ATM set up in line with business requirement. Co-ordinating with Internal and external stakeholders like Admin,Infra,IT Team ,MSP (AGS ,Diebold, Euronet ,TSI, NCR Corporation) CIT Agencies - Group 4 Securicor Cash Services India Pvt Ltd, Securitrans India Pvt Ltd , Writer Safeguard Pvt Ltd , Scientific Solution Management Security ,SIS and e surveillance Agency - Modern information Pvt Ltd ,Securens for resolution of daily discrepancies, ATMs Monitoring, Timely Cash Replenishment, Merchandising and Upkeep of ATMs & Security Aspects. Show less

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  BB Advisory

  May 2021 - Jul 2021

  Business Consultant
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  NCR Atleos

  Sept 2021 - now

  Senior Customer Support Analyst