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Matt Walker

Desktop Support Technician

74 followers

Williamstown, New Jersey, United States

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Timeline
About me
Network Administrator / System Administrator
Education
- Shawnee High School
  1997 - 2001
  High School
  Activities and Societies: Soccer
Experience
- IBM
  Mar 2006 - Jun 2008
  Desktop Support Technician
  Assisted clients remotely to resolve software complications.Trained colleagues in troubleshooting software to meet client timely expectations.Worked with Software Owners regarding issues with software on the AstraZeneca image.Imaged laptops and loaded user profiles.
- ActioNet, Inc.
  Jun 2008 - Nov 2015
  Helpdesk Analyst III / Network Administrator
  Federal Aviation Administration Help Desk Trainer.Provided Tier 1 help desk support and technical training to Federal Aviation Administration employees, contractors, and Tier 2 technicians. Documented all help desk tickets and resolutions meeting Service Level Agreement goals.Resolved client inquiries and issues through phone, email, remote control, and account administration.SME in Windows XP, Windows 7, Lotus Notes, Microsoft Office, and various government applications.Provisioned and troubleshooted Federal Aviation Administration smart cards to work with proprietary applications and Active Directory.Troubleshooted Virtual Private Networks and Wireless networks. Show less
Licenses & Certifications
- HDI Certification
  HDI
  Apr 2010
- MCSA Windows Server 2012
  Microsoft
  Feb 2017
- CCNA Routing and Switching
  Cisco
  Sept 2016
- A+ Certification
  CompTIA
  Oct 2005
Volunteer Experience
- Nonpartisan Polling Place Observer
  Issued by Committee of Seventy on Oct 2007
  Associated with Matt Walker