Jeanette Rosing

Experience

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  Lazarus

  Jan 1984 - Jan 1987

  Programmer / Analyst
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  Provident Bank

  Jan 1987 - Jan 1990

  Senior Programmer / Analyst
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  Cincinnati Bell Information System (CBIS)

  Jan 1990 - Jan 1998

  Senior Technical Consultant
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  Convergys

  Jan 1998 - Jan 2006

  Sr Manager Info Sys & Tech

  IT Project Manager for Convergys Information Management supporting client capture, development and delivery of the Customer Service Management (CSM), Activation Manager, and other portions of the Convergys telecommunications billing solutions. Managed a diverse and changing team of 8 - 15 architects and developers, based in Cincinnati, Orlando, San Francisco, and India. Maintained Project Plan, MS Project schedules, Earned Value Analysis and regular status reports. • Project managed 3 major releases on-time / under budget while working closely with Product Management, System Engineering, Human Factors, Development, and Technical Architects. • Drove efforts to move CSM Application to CMMI Level 2 compliance. • Mentored employees transitioning from a technical lead to a manager role. • Project managed the Verification Process Improvement Team as part of the larger 2004 CMMI initiative. Completed and published this process, assisted with roll out by conducting training across a large IT organization, and continued to coordinate a follow-up Process Improvement Team for ongoing improvements. Show less

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  Convergys

  Jan 2007 - Jan 2013

  Project Manager II

  IT Project Manager for Convergys Customer Care supporting call center solutions. Worked regularly with global staff in Philippines, India, UK, and North America. Responsibilities included management of program, projects, full development lifecycle, releases, technical resources, and vendors.• Managed program for Convergys B2B Inside Sales MS Dynamics CRM solution, providing product guidance that resulted in gaining efficiencies for hundreds of agents across multiple client implementations.• Led technical support to sales process responding to RFP’s/RFI’s leading to new B2B business wins.• Project managed build of core CRM solution, delivered on-time and under $2.7 million budget while managing consultants, vendors and internal global development team.• Managed projects for Contact Management solutions with $5.2 million budget to drive improvement through hardware and software upgrades to call center applications.• Oversaw and reported on multiple project streams for the Enterprise Information Risk Management (EIRM) Projects with a budget of $15 million. Used ISO 17799 and PCI-DSS as the primary compliance standard to gain PCI compliance and update security across corporate infrastructure. Show less

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  Cohesion Corp.

  Jun 2013 - Oct 2015

  Senior IT Project Manager

  Cohesion Consultant at Fifth Third Bank in IT Project Manager role supporting Consumer Banking solutions. Responsible for managing full life cycle of complex IT projects, cross-functional teams, and budgets up to $3 million.• Managed large overlapping credit card projects impacting 14 applications and 2 vendor products.• Successfully completed four FATCA compliance projects delivering several releases over the course of 18 months. • Managed technical infrastructure projects to upgrade Consumer IT applications to new releases of WAS/IHS coordinating with resources from teams such as network, server, UNIX, application, and risk management. Show less

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  Fifth Third Bank

  Nov 2015 - now

  IT Project Manager