Nicole O.

Experience

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  Texas Department of Transportation

  Jun 2015 - Nov 2016

  Intern as Summer Technician- Finance Division

  Organized, analyzed and prepared technical data reports. Participated in compliance recordkeeping and marketing activities.Utilized People Soft Oracle as company internal systemConducted gap analysis to inform stakeholders on risks and opportunities.Supported preparation of internal financial reports and presentations.Processed accounts payable and receivable for subcontractor invoices.Developed and prepared various accounting and financial reports.Monitored accounts receivable on daily basis and timely collect due premium.Conducted revenue reconciliation and duties including:Handled several accounting system programs including USAS, People Soft Statewide Internal System,Fiscal ManagementCross function and interaction with budget, accounts payable, etc. to make sound financial decisions for the company Show less

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  Holiday Inn Club Vacations

  Nov 2016 - Apr 2017

  Sales and Client Relations Agent

  Exceeded Sales Quota by 95%- recognized as a leading sales agent in individual team• Provided analytical support when compiling and reporting information• Handled guest requests, questions and concerns effectively and promptly• Met key performance metrics such as sales, productivity and quality requirements• Monitored daily marketing activities by establishing and maintaining business relationships• Conducted phone surveys to assess customer preferences and quality of experience• Made outbound phone calls to open-dated vacation package holders and solicited travel dates• Provided outstanding customer experience through product knowledge, industry news and destinationexpertise Show less

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  CogniTutor, LLC

  Jan 2017 - Jul 2018

  Human Resources Recruitment Coordinator

  Replaced spreadsheets in Excel with a robust reporting system by adopting ATS software for tracking and storing candidate information, resulting in refining recruiting and onboarding process by 35%. Rationalized talent recruitment efforts by 30% by designing an internal database using Salesforce and building a pipeline with relevant pre-screened certified educational children instructor candidates. Appreciated for training new hires on the conceptual knowledge of administrative duties and compliance measures, thus increasing efficiency levels by 30% for the executive leadership team and cross-departmental stakeholders. Conducted interviews of 100+ tutor candidates through the utilization of an ATS software – Workday. Enhanced work performance efficiency by 45% by standardizing HR policies – position management, performance management, and search procedure in close collaboration with different departments.Drafted attractive job descriptions for potential candidates and posted job advertisements on Indeed.Recognized for delivering exceptional general support to new tutors, clients, students, and guardians.Applied strong technical skills to execute various HR tools and systems – Taleo, Netchex, Greenhouse, and ADP. Designed and rolled out new onboarding processes, including creating materials – welcome book, employee handbook, and welcome deck using Canva and Adobe Design software. Show less

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  Student at University of Texas Arlington- College of Business

  May 2018 - Jun 2022

  Student
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  Workrise

  Oct 2018 - Apr 2021

  Human Resources Specialist

  Maintained HRIS- handling salary structure, classification of positions, job postingsand employee recordkeeping Provided customer support to employees needing information ontroubleshooting, benefits, company policies, FMLA, employee verifications, etcand escalating when necessary Implemented training program over onboarding systems and workflow process inorder to increase employee performance Utilized Paylocity for weekly and bi weekly payroll and benefits administration forcompensation packages (group health, dental, vision, 401k, etc) includingreviewing records, consulting with relevant departments, and assisting employeeswith inquiries Spearheaded HR support service by triaging and responding to tickets to and fromvarious departments such as HR administration, Payroll, Benefits, HRIS, etc whileadhering to SLA metrics- time to first and last reply as well as response timeobjective Collaborated closely with worker success managers and senior leadership tointerpret and explain HR policies, procedures, and standards, ensuring complianceobligations Show less

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  Academic Partnerships

  Oct 2018 - Jul 2020

  Enrollment Specialist

  • Planned, managed and organized enrollments from start to finish using Salesforce and EdVantage CRM software.• Advised prospective students on admission requirements including transfer of credits, degree options and financial obligations.• Enrolled students in specific programs via telephone by conducting initial outreach calls and assessments.• Participated in prospective student information sessions and career fairs.• Conducted follow up for proper advising through the enrollment process for undergraduate and graduate students. Show less

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  TD Ameritrade

  Apr 2019 - Oct 2019

  Investor Services Intern

  Learned the ins and outs of financial services and the customer experience side of working with clients with a variety of investment productsUndertook a major end of term project analyzing changes that coul dbe made within TDA's financial services department and conducted a SWOT analysis to weigh the impact such a change could have on the company's efficiency and output of performance. My team's analyses of introducing a warm transfer between departments while talking to internal and external clients was utilized and ended up increasing client satisfaction and work efficiency levels by 33%. Show less

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  Dodge Construction Network

  Aug 2021 - Sept 2022

  Information Technology Recruiter

  • Built and maintained a strong pipeline of top talent for recurring and hard to fill roles• Created a concise Excel spreadsheet of all recruitment data from a span of 1 year to ensure the recruitment team, senior leadership and audit team had an understanding of what happened with every candidate for compliance purposes• Managed 40+ requisitions within ATS ( Bullhorn)• Communicated with hiring managers to determine qualifications for IT candidates and make recommendations for vacant positions• Managed sourcing and screening of passive candidates with engineering and IT backgrounds through Boolean searches via LinkedIn Recruiter and other creative sourcing strategies• Collaborated with our Information Manager to integrate recruitment data and prepare weekly reports using Power BI tool• Initiated new hire onboarding process by setting up background checks, drug screenings and other outstanding tasks in new hire checklist• Communicated with hiring team to schedule 20+ interviews weekly Show less

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  Camp Gladiator

  Aug 2021 - Mar 2022

  People and Culture Intern

  Implemented project management planning using Asana for whole HR department to optimize workperformance and efficiency• Collaborated across variety of HR areas including talent acquisition, employee relations, talentmanagement, and organizational development to support the design and delivery for new solutions• Worked extensively with, Netchex, Salesforce CRM, Google Suite, and recruiting HR tools: Glassdoor• Developed new recruiting initiatives to help scaling efforts of the company• Led employee engagement, project management, learning and development, communications, andculture initiatives Show less

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  DCI Consulting

  Jan 2022 - Aug 2022

  Sales And Marketing Intern

  Conducted 100 daily lead prospecting and outreach calls to identify DE & I business opportunities • Increased client conversion rate by 15% with closing on Sale Qualified Leads• Conducted market research and generate sales leads for technological companies• Performed independent research on a project related to our marketing and outreach strategy- building campaigns, webinars and a web page around Affirmative Action plans

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  AQuity Solutions

  Oct 2022 - Mar 2024

  Human Resources Generalist

  Implemented a competitive compensation and benefits plan for codingemployees alongside Senior HRBP and VP Finance which increased employeeretention rates across all coding specialties Enhanced and conducted new hire orientation program that reduced employeeturnover and led to higher job satisfaction overall Executed onboarding and offboarding processes by preparing backgroundchecks, drug screenings, I-9 verification, terminations, resignations and/orretirement for a pool of 10,000 employees Processed biweekly payroll and benefits administration using UKG Payrollmodule and maintained employee records in order to audit for discrepancies,prepare checks, deduct taxes and ensure payroll and benefits systems were inline with legal requirements and regulations Met with current and leaving employees to conduct surveys, exit interviews anddetermine areas in need of improvement Developed DEI training programs along with HR Director around UnconsciousBias and Microaggressions in order to foster a culture of inclusivity between alllevels of employees Show less

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  PSK Inc.

  Mar 2024 - now

  Human Resources Generalist

  Department of One- In charge of core HR operational processes- payroll and benefits administration, recruiting and talent acquisition, policy development, training development, labor and employment law, compliance, vendor management, employee relations, compensation analysis and entire employee life cycle