Alyshia Ryan

Experience

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  CIBC FirstCaribbean International Bank

  Oct 2015 - Feb 2018

  Head Teller

  • Customer Service: Provided excellent service to customers in handling their banking transactions, advising them on appropriate products to meet their needs and addressing their queries with professionalism. • Finance & Cash Management: Balanced personal till daily, managed and maintained cash vault, handled bookkeeping of branch cash, maintained ATM cash stock and supervised the flow of front line tellers.

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  Sunset Homes Anguilla

  Jun 2018 - Dec 2018

  Administrative Assistant & Accounts Clerk

  • Finance & Data Entry: Managed company bank accounts and inputted data carefully to maintain accurate records for accounts payable and receivable. Prepared weekly payroll, ISL and social security filing. • Office Administration: Drafted employment letters on behalf of the company, answered the telephone during the work day to guide construction staff, property managers or customers, routing calls to senior managers where appropriate. • Logistics Management: Booked travel tickets for staff, provided information to support the supply shipping process. Liaised with project managers to monitor building progress and consolidate order lists. Show less

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  CeBlue Villas & Beach Resort

  Oct 2018 - May 2019

  Accounting & Front Office Supervisor

  • HR Management: Ensured all employee records were updated and stored confidentially. Liaised with labour department to gather and provide accurate information to address staff concerns and balance company interests in accordance with local labour laws. • Finance & Data Entry: Prepared and efficiently managed the payroll process, service charge calculations and remittance of government taxes and social security contributions for staff. Also assisted in preparing departmental revenue and expenditure budgets. • Client Management: Assisted guests with meeting day-to-day needs, handling queries and ensuring concerns were addressed satisfactorily by directing problems to appropriate staff members and following up to ensure completion. • Vendor Management: Met with local suppliers to discuss forging of business relationships and contracts. Liaised with internal departments regularly to ascertain their needs and coordinate the bulk-purchasing process. Placed order with vendors to maintain adequate stock of supplies across departments. Show less

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  Law Office of Herbert-Thompson

  May 2019 - Oct 2019

  Lead Administrative Assistant and Compliance Officer

  • Office Administration: Handled all administrative duties, including drafting letters to clients and court personnel, updating and securely managing confidential client files, preparing invoices, filing annual returns for clients, managing inbound and outbound mail, answering and directing telephone calls and responding to queries. • Compliance Management: Advised on application of appropriate policies to ensure that office procedures were in compliance with governing rules and codes. Ensured data management and confidentiality protocols and documentation were followed. • Diary Management: Regularly liaised with other law offices and court departments to ensure court dates and documents were accurately filed, and in-house lawyers were kept abreast of developments and responsive to client issues. Show less

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  Dee & J Appliances

  Nov 2019 - Aug 2020

  Office Manager

  • Office Administration: Coordinated day-to-day operations and managed data entry processes by accurately recording daily work log of technicians, following up to ensure timeliness and resolve issues. • Finance Management: Efficiently managed accounts receivable and payable which involved preparing and chasing up invoices, making payments for inventory & equipment purchases, handling bank runs and payment of suppliers and staff in accordance with payroll procedures and rates.• Customer Service: Provided excellent customer service experiences to government, corporate and individual clients, providing information and addressing queries with professionalism and thoroughness. Show less

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  Aurora Anguilla Resort & Golf Club

  Sept 2021 - Jan 2023

  Supervise approximately 15 employees within the Guest Experiences division including Pre-Arrival, Guest Relations, and Butler Team on a 178 rooms hotel. Manages all day-to-day operations to exceed Guest expectations through 100% Guest excellence. Conduct daily pre-shift meetings to communicate relevant information to employees and ensure all daily events and guest information is understood and executed. Complete weekly staff schedules. Monitor daily staffing levels, forecast shift coverage needs based on demand and manage supplies, stock and operating expenses. Interview, train and complete performance management documentation as needed in partnership with the Director of Guest Experiences. Prepare the Training plans and Standards of Service for all New Hires and follow-up on all the needs of training for the members of the team. Participates in employee progressive discipline procedures. Understands employee positions well enough to perform duties in employees' absence. Show less To provide guests with unparalleled service throughout the guests' experience at Aurora Anguilla. To showcase my passion for guest service by leading a knowledgeable team whose insight into the destination's best offerings will create a personalized and memorable guest experience. Also responsible for all guest related activities and programing.• Co-ordinate all aspects of guest itinerary prior to travel • Evaluate all aspects of guest experiences offered • Liaise with other departments to ensure guest needs and preferences are executed in a timely manner• Develop and maintain contacts with business partners and counterparts• Establish, coordinate and manage relationships with external third-party service providers Show less

  • Guest Experiences Supervisor

    Jun 2022 - Jan 2023

  • Guest Experiences Specialist

    Sept 2021 - Jun 2022
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  Saba Rock Resort

  Oct 2023 - now

  • Room Division, Retail & Marina Manager

    Oct 2024 - now

  • Room Division & Retail Manager

    Mar 2024 - Oct 2024

  • Room Division Manager

    Oct 2023 - Mar 2024