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Razan Halaseh

Razan Halaseh

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  • Timeline

  • About me

    Azure Cloud Technical Support Engineer || CCIE DC # 59845 || MBA || Student of Leadership

  • Education

    • Rosary College

      1995 - 2009

    • University of Jordan

      2009 - 2014
      Bachelor's degree Computer Engineering

    • German Jordanian University

      2020 - 2023
      Master of Business Administration - MBA Business Administration and Management, General Very Good.

      MBA in managment

    • Reykjavik University

      2022 - 2022
      Master's degree - one Semester Exchange Study - Erasmus Business Administration and Management, General

      الأنشطة والجمعيات:Covered the Following Courses with First Class average grade category: - Advanced Business Informatics - Change Management and leadership - Innovation and Entrepreneurship: a Field of Knowledge and practice - Strategic Management

  • Experience

    • Aramex

      Jun 2013 - Jul 2013
      Trainee

    • Estarta Solutions

      Jul 2014 - Sept 2019

      Provide Technical Support for the Cisco UCS product.

      • Server Virtualization CSE - Cisco TAC

        Jan 2016 - Sept 2019

      • VOIP Customer Support Engineer

        Jul 2014 - Dec 2015

    • Cisco

      Sept 2019 - Feb 2020
      Backbone/ Escalation CSE - Server Virtualization Team

      Market Place Supporting The Backbone Team in Lisbon.Supporting more Connectivity Keywords within the UCS B/C infrastructure.Handling Escalations from SV Teams.

    • Estarta Solutions

      Mar 2020 - Sept 2022

      • Team Lead - Application Centric Infrastructure (ACI) Team - Cisco TAC

        Jul 2021 - Sept 2022

      • Application Centric Infrastructure (ACI) Customer Support Engineer - Cisco TAC

        Mar 2020 - Jun 2021

    • Microsoft

      Sept 2022 - now
      Technical Support Engineer - Identity - Account Management

  • Licenses & Certifications

    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Sept 2024

    • Leadership program

      Dale Carnegie Training
      Feb 2019

    • CCIE Data Center

      Cisco
      Aug 2018

    • Cisco Data Center Unified Computing Support Specialist

      Cisco
      Jul 2017

    • CCNA Data Center

      Cisco
      Oct 2016

    • CCNP Collaboration

      Cisco
      Jan 2016

    • CCNA Collaboration

      Cisco
      Sept 2015

    • Cisco Certified Network Associate Routing and Switching

      Cisco
      Jun 2015