Vindhya Vasini

Experience

• 

  HSBC

  Apr 2011 - now

  Key Responsibilities:1.Managing a team of 8 Assistant Managers and 14 associates span across 19 markets consisting of Europe and UK Regions.2.Responsible for meeting SLA and PLA standards for the overall team.3.Lead the team and motivate the members in a challenging environment and assist the team in facilitating greater efficiency and timely deliver the highest quality.4.Build a strong workforce which focuses on continuous improvement and bringing in results that make a positive difference.5.Be a knowledge center to the team and be able to resolve queries regarding AML, Sanctions, Audits, Systems and Applications.6.Proactively highlight audit and compliance issues to the management team. Be vigilant and be able to foresee any issues within the process and remediate effectively.7.Ensure no operational or reputational loss, manage attrition in an effective manner.8.Provide timely and effective feedback on performance to the team on job objectives and mentor team members and team leads to achieve the expected performance standards.9.Ensure the monthly and annual reviews are completed and that the feedbacks on these documents are in line with the areas of development and the performance scores.10. Handle end to end process migrations, liaise with multiple departments to ensure the deadlines for launch dates met with the required quality.11.Work in tandem with the Quality Control team to ensure overall high quality profiles emanating from the team and address quality issues to meet the established performance standards. Show less Worked as an Assistant Manager for Screening Utility Process. The job responsibility is to assist the department responsible to handle the internal and external reporting required by the money Laundering regulations and the proceeds of crime act for all HSBC operations for EU regions. Needs to allocate tasks on a daily basis to the team consisting of customer services excecutives. Handle escalations, resolve queries and support team to handle customer queries/issues effectively. Plan capacity and perform volume analysis for effective allocation of resources. Produce, interpret and analyze management information. Ensure compliance with audit requirements by performing the required audit checks for the process. Provide leadership to team assigned, consistent with group and company policies and standards. Perform audit checks for the Team to ensure that they are comply well with procedures. Show less Comprehensive knowledge about money laundering to understand the transactions in each alert. Effectively identify accounts holders who are related to politically exposed people (PEP). This could include individuals or corporate establishments. Complete investigation of the existence of the entities/customers. Investigating Level-3 PEP Alerts for European Countries. Strong decision making ability, to either close or escalate the alert that is researched. To follow the QA guidelines up to the standards specified. Provide timely updates to business partners on existing queries. Highlight any serious trends observed during checks that could lead to non-compliance of client metrics. Identifying the gaps in fulfillment and sharing the same with operations. Show less AML – Executive (Compliance Operations – FCR Operations) (UK&EU Region)Oracle Watchlist Screening is linked to World – Check, which holds official lists supplied by UN / EU / UK / HK / US of Sanctioned individuals, entities and terrorists. It also holds details of individuals regarded as Politically Exposed Persons (PEPs) who fit the definition as Special Category Clients (SCCs). Name screening team role is to check the details of this customer against OWS and investigate to see the customer is a match and reports potential matches.➢ Identify PEPs as per the HSBC definitions.➢ Identifying and investigating potential / confirmed matches, reporting to onshore MLC teams and notify all the business areas where the customer holds a relationship. Show less Customer Service Executive (Retail Services & Credit Services-RSCS)The job profile includes handling calls for US Retail credit card customers and identify the query/complaint/request and help the customer with the appropriate resolution. Also the job role includes theidentification of customer’s requirement and upsell the appropriate products (Sales through service). The professional growth can be expected by reaching the targets on individual metrics like Sales, VOC (Voice of customer) Quality etc. Show less

  • Operations Manager

    Feb 2023 - now

  • Assistant Manager

    Sept 2020 - Feb 2023

  • PEP Streamlined

    Jul 2017 - Aug 2020

  • AML Executive

    Feb 2013 - Jul 2017

  • Customer Service Executive

    Apr 2011 - Feb 2013