Frank Eze

Experience

• 

  Hyperia Limited

  Aug 2002 - Sept 2003

  Network Engineer

  As a network Engineer, I supervised and provided internet services for corporate organizations, home and commercial users. Installation, maintenance and troubleshooting of wireless systems, all kinds of antennas, configuration of routers. Network administrator for LAN and WAN. Installation of new broadband internet for individual user and companies using Wimax or Alverion breeze radios

• 

  Baker Hughes

  Sept 2003 - May 2015

  • Diagnose, troubleshoot and resolve problems, primarily remotely, utilizing remote control tools • To act as first/second point of contact for internal customers, assisting solution center (helpdesk) with resolutions and resolving transferred/escalated issues. Coaching and training solution center staff accordingly.• Prioritize and resolve 1st/2nd line support issues identified by customers such as hardware failures, application support, backup restores, re-imaging machines, LAN troubleshooting. Issues prioritized according to SLA customer agreement• Work with other functional teams (Projects, Messaging and Network Services etc.) to research and identify resources to ensure first call problem resolution.• Configure, install and maintain network switches and routers, call managers, WLAN controllers and Cisco phones deployment • Rotational site visits to supported locations, face-to-face support across Port Harcourt region.• Install, configure and support laptops, desktops, printers, scanners etc.• Install, configure and support various applications, including MS Office, Windows platforms, in-house applications.• Extensive server support including migration, deployment, maintenance and backup.• Contribute to writing information for the in-house knowledge base.• Install, configure and support PDA’s (Blackberry, Apple device and approved tablets)• Being proactive in reducing number of problems received by the service desk.• Continual contribution to keeping documentation and internal knowledge base up-to-date• Image deployment and configuration of Dell desktops and laptops• Installing and maintaining print queues/servers• Working to strict deadlines in line with SLAs Show less Countries worked for: Nigeria , Gabon, Equatorial Guinea ,Ghana System Engineer: Support, troubleshoot, maintain over 200 Computers and few servers for all divisions Support Analyst: First point of contact on user PC related issues including various PC software ,installations, update , new setups and troubleshooting in Nigeria Network Analyst: Supports Local Area Network (LAN) and WAN related issues such cable and wireless access to network.Support All microwave communications between 3 sites, this include wireless LAN within the base where cable network is limited. Phones: Handles and manage over 90 official mobile lines and Blackberries for staff, this includes Landline and intercoms. Interface with other ISP to get the best services for the company. Lotus Domino(Email): Manages all email related issues both new installations and day 2 day Troubleshooting of our mailing systems while providing solutions to end users daily. Server Administrator: Manage all server resources such as Creating new user accounts, manage/apply/monitor file/user security and various privilege accesses to server, manages many network printers/scanner, including desk printing. Maintain accurate inventory list. Manages all IT inventories and keeps them up to date. Virus protection: Ensures that all systems and servers are protected from virus through daily virus and windows update. Backup and recoveries: Manage and ensure DAILY accurate tape backups for data and Notes servers throughout BJ Nigeria. Evaluations of requests for additional PC facilities/requirements. Recommend appropriate courses of action to the Managing Director/General Manager/MIS Manager accordingly. Communication of progress / issues / successes / failures of operational aspects of Computer systems. Show less

  • Wintel/Network Analyst(MCITP,MCSA/CCNA)

    Dec 2011 - May 2015

  • Management Information System Analyst

    Sept 2003 - Nov 2011
• 

  Gadget Place

  Jun 2015 - now

  Chief Executive Officer

  Gadget Place is a world class retailer of consumer electronics, delivering superior customer services and high quality products at affordable prices.We build lasting relationships with our internal and external customers by providing an exciting experience to users and lovers of innovative technology, enabling them optimize the full value and functionality of their desired product.OUR VISION:To be an internationally acclaimed retailer of consumer electronics, delivering superior and affordable products & services.OUR MISSION:To provide high quality products and services by engaging great people to build customer lasting relationships Show less