Jomari Gloria

Experience

• 

  Target

  Aug 2020 - Sept 2021

  Sales Floor Team Member
• 

  Best Buy

  Oct 2021 - Jun 2022

  Sales Advisor
• 

  Geek Squad

  Jun 2022 - Jun 2024

  - Diagnose and repair hardware and software issues in computers and mobile devices, ensuring optimal functionality and customer satisfaction.- Remove viruses and malware, implement preventive measures, and provide user education on system security and maintenance.- Conduct data recovery and system backups to safeguard critical information, maintaining detailed documentation of processes and outcomes.- Provide expert in-person technical support, resolving complex technical issues efficiently and effectively. Show less - Greet customers and conduct initial consultations to assess technical issues with electronic devices, ensuring a clear understanding of customer needs and service requirements.- Provide expert advice on available support options, recommending services and products based on specific technical issues and customer objectives.- Schedule repair services and manage follow-up appointments to ensure timely and effective resolution of customer issues.- Maintain up-to-date knowledge of technology products, trends, and the Geek Squad's service portfolio to provide informed and accurate information to customers. Show less

  • Advanced Repair Agent

    Jun 2023 - Jun 2024

  • Advanced Repair Agent

    Jan 2023 - Jun 2023

  • Consultation Agent

    Jun 2022 - Jan 2023
• 

  Year Up

  Aug 2024 - now

  Network Support Engineer Apprentice at Apple

  - Respond to, investigate, and resolve all priority of incoming alerts for all Edge Services—Load Balancing and Proxying, Domain Name Systems (DNS). And Content Delivery Networks (CDN).- Diagnose and facilitate hardware.- Effectively communicate and coordinate with third-party vendors and other lines of business to ensure timely and efficient completion of hardware troubleshooting repairs.