William Akers

Experience

• 

  Marriott International

  Jun 1998 - Aug 1999

  Restaurant Manager

  - Graduate of the Marriott Management Training Program. - Provide excellent customer service through listening, communicating, and educating associates on proper techniques.- Management of 40-50 highly skilled fine-dining restaurant associates.

• 

  Genworth

  Jun 2000 - May 2022

  - Administrator and trainer for Genworth-wide print comparison tool which is used for regression/unit/project print testing.- Process Manager responsible for four high-profile and time-sensitive quarterly statement runs as well as other daily, weekly and monthly print streams, including NPI release initiatives; over 400,000 production statements produced quarterly.- Responsibility for creation, maintenance and changes to Exstream and xDesign documents from inception through all environments to delivery to the print vendor.- Participant on multiple project teams, providing solutions oriented participant and collaboration with cross-functional knowledge and relationships.- Experienced with 24/7 print on-call support requirements and responsibilities.- Implemented Exstream software transition for multiple statement and letter projects.- Coordination with testing/extract programming leads including review and input to test plan/extract development efforts.- Established relationships with external print vendor personnel including new project release planning and change coordination, as well as quarterly partnering to accomplish key deliverables with regard to statement testing and processing. Show less

  • Application Development Manager

    Sept 2018 - May 2022

  • Sr. IT Systems Specialist

    Jun 2000 - Aug 2018
• 

  Truist

  Apr 2022 - now

  Software Engineer