MD SAIFUL ALAM

Experience

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  The St. Regis Langkawi

  Oct 2017 - Feb 2018

  1. Informing customers on needful information.2. Direct Contact with customers.3. Advising and assisting customers who might be to choosing from a various travel options.4. Making reservations for customers depending on their requirements and budgetary allowances.5. Inspecting the accessibility of transportation or maybe accommodation on the customers’ preferred travel dates.6. Helping program travel itineraries by suggesting neighborhood tourist attractions as well as places of interest.7. Sending confirmation and processing payments specific to customers.8. Sorting out any problems that could arise with reservations or bookings.9. Promoting as well as selling reservation services.10. Answering some questions buyers may have about the reservation procedure.11. Up-selling, when proper, by telling clients of special packages or extra services, like trip tickets, travel insurance, or perhaps enhanced seats/accommodations.12. Providing help to customers who might need to amend or cancel. عرض أقل 1. Greeting guests and responding to queries.2. Changing bed linen and making beds.3. Replacing used towels and other bathroom amenities, such as shampoo and soap.4. Sweeping and mopping floors.5. Vacuuming carpets.6. Dusting and polishing furniture.7. Emptying trash containers and ashtrays.8. Restocking beverages and food items in the minibar.9. Cleaning public areas, such as corridors.10. Reporting any technical issues and maintenance needs.11. Updating status of guest rooms on assignment sheet.12. Returning and restocking cleaning cart at shift end. عرض أقل

  • Reservations Sales Agent

    Oct 2017 - Feb 2018

  • Housekeeping Attendant

    Oct 2017 - Feb 2018
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  THE WAY Dhaka

  Jan 2019 - Dec 2021

  1. Organize, confirm and process guest check-ins/ check-outs and adapt for any changes2. Secure payment, verifying and adjusting billing as needed3. Provide guests with room and hotel information, directions, amenities and local interests4. Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff5. Complete cashier and closing reports, counting the bank at the end of each shift securely6. Accept and record wake-up calls, delivering to the right department7. Communicate any emergency, lost item or theft to proper security staff and/or authorities8. Keep contingency lists in case of emergency and communicate any necessary messages.9. Night Audit.10. Any kind of task that is assigned by the management for smooth operations. عرض أقل

  • Guest Relations Officer

    Jan 2020 - Dec 2021

  • Jr. Guest Relations Officer

    Jul 2019 - Jan 2020

  • Lobby Ambassador

    Jan 2019 - Jun 2019
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  Holiday Inn Dhaka City Centre

  Dec 2021 - Jul 2022

  Guest Service Agent- Pre & Post Opening.

  1. Greeting guests with a smile upon arrival and making them feel welcomed. 2. Administering check-ins and check-outs. 3. Providing front desk services to guests. 4. Assigning rooms and taking care of administrative duties. 5. Delivering mail and messages.6. Processing guest payments. 7. Coordinating with bell service and staff management. 8. Being a source of information to guests on various matters such as transport and restaurant advice. 9. Processing meal and beverage requests. 10. Accommodating general and unique requests. 11. Diffusing conflict or tense situations with guests. 12. Review arrival lists to welcome guests 13. Attend to special guests (e.g. VIPs) and answer their inquiries 14. Provide information about amenities, area and venues and promote services 15. Anticipate guest needs and build rapport with customers 16. Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) 17. Address customer complaints and escalate to Guest Relations Manager when needed. 18. Record information in the logbook daily 19. Built relationships with customers and the community to promote long term business growth. 20. Met existing customers to review current services and expand sales opportunities. 21. Kept detailed records of daily activities through online customer databases.23. Any kind of task that is assigned by the management for smooth operations. etc عرض أقل

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  Qatar Airways

  Jul 2022 - now

  Premium Lounge Attendant FOH, HIA Lounges. Customer Experience