Katelyn Mosier

Experience

• 

  Aim

  May 2019 - Mar 2022

  Administrative Assistant

  Provided ongoing administrative support to senior executives, driving organizationalmsuccess through the management of daily operations and special projects.Entered and maintained data and files using Microsoft Excel and Microsoft Word.Guaranteed prompt delivery of incoming mail to appropriate recipients.

• 

  Cold Stone Creamery

  Aug 2019 - Jan 2021

  Shift Manager

  Served as a liaison between higher management and non-management by communicating assigned tasks to all team members.Performed various financial activities, including cash handling, deposit preparation, and use of POS daily.Delivered training to 15+ new hires on operating procedures, food handling, and POS systems.

• 

  PetSuites

  Feb 2021 - Aug 2021

  Customer Service Representative
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  IU Campus Recreational Sports

  Apr 2023 - now

  Acted as a valuable resource for newly onboarded staff members, offering guidance and support through their integration process.Demonstrated accountability for all shift-related paperwork, consistently ensuring accurate and timely completion. Provided enhanced relational service to participants, fostering positive experiences and customer satisfaction. Assisted in training new employees including teaching risk management procedures, daily operating duties, and use of POS systems and cash handling.Acted as a liaison between new employees and the Service Director. Provided friendly customer service to every patron who entered the facility.Answered all incoming calls in a professional and timely manner; following established standards and guidelines for excellent member relations and efficiency.Documented all inquiries and maintained accurate membership records. Served as a positive role model for incoming students and their families.Assisted with the organization, preparation, implementation, and evaluation of New Student Orientation programs.Helped new students become familiar with campus resources, facilities, and processes

  • Program Assistant

    May 2024 - now

  • Team Leader

    Sept 2023 - now

  • Training Shift Lead

    Nov 2022 - now

  • Member Services Associate

    Apr 2022 - now

  • Orientation Leader

    Apr 2023 - Aug 2023