Unique Koju

Experience

• 

  Woolworths Supermarkets

  Oct 2018 - now

  Customer Service Representative (Casual)

  o Trained new employees and delegated daily tasks and responsibilities.o Resolved customer complaints and issues and offered thoughtful solution to maintain customer satisfaction.o Customer relationship management.o Accept customer orders, add value, and generate sales through up selling and suggestive selling.o Strong understanding of Australian Work Culture.o Developed high level of customer service.

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  AVASO Technology Solutions

  Jan 2024 - now

  Information Technology Support Engineer (Casual)

  o Managing Office 365 includes Onboarding and Offboarding staff, access permission and licensing from Office 365 Admin Portal.o Make sure that we prioritize customer satisfaction and maintain SLAs for customers.o Manage Microsoft Office 365 Admin portal as well as Exchange Admin Portal.o Providing support to the users and clients locally or via VPN connection and ensure proper maintenance of Workstations.o Installing and managing operating systems and applications with Azure Endpoint Manager.o Logging all tickets as well as service requests and collecting the required information through an effective incident management system.o Answering calls, Escalating incidents and requests beyond the scope of L1/L2 to Level 3 Support teams in a timeline manner.o Working on internal asset management, keeping the track of assets, labelling them, managing, and liaising with external vendors for hardware support.o Supporting the internal hardware, software, networks, and other peripherals and communicating with the vendors upon major hardware issues.o Providing application support by installing operating systems, Microsoft 365, Applications, and other enterprise applications.o Responsible for taking routine backups, emails and server administration, monitoring updates on both server and client machines.o Administrating and managing inter communication site (SharePoint) by integrating Microsoft new features and updating resolutions.o Account management with Active Directory under windows server 2019 as create accounts and groups via AD and do troubleshooting. Show less