Taonga Banda

Taonga Banda

Decorator, Painter

Followers of Taonga Banda1000 followers
location of Taonga BandaUnited Kingdom

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  • Timeline

  • About me

    Support Engineer @ Voneus Broadband | Driving Exceptional Customer Support & Optimizing Processes | Business Management BSc Graduate

  • Education

    • Hazelwood Integrated College

      2008 - 2009
    • Monkstown community school

      2006 - 2008
    • Zero To Mastery Academy

      2020 - 2021
    • The University of Bolton

      2020 -
      Bachelor's degree BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
    • Stanford University

      2024 - 2024
      Business Management Scaling Excellence: How You Can Help Make it Happen
    • Belfast Metropolitan College

      2009 - 2010
  • Experience

    • VANITY FAIR DECORATORS LTD

      Sept 2016 - Jan 2018
      Decorator, Painter

      I occasionally work as a painter/ decorator

    • SPRINGFIELD CARE HOME LIMITED

      Jan 2017 - Mar 2018
      Healthcare Assistant
    • Verisure

      Apr 2018 - Dec 2020
      • Real Incident Management

        Oct 2019 - Dec 2020
      • Customer Support

        Apr 2018 - Oct 2019
    • Locket

      Apr 2021 - Dec 2021
      Junior QA/ Mx Specialist

      • Led the successful implementation of Agile methodologies within the QA team, resulting in improved collaboration, faster delivery, and higher quality software products.• Developed and executed comprehensive test plans, test cases, and test scripts, ensuring thorough coverage of functional and non-functional requirements.• Utilized Postman for API testing, effectively validating data exchange between different components of web-based applications.• Managed defect tracking and resolution processes using JIRA, ensuring timely identification and resolution of issues to maintain product quality.• Contributed to the development and enhancement of automated test frameworks, increasing efficiency and scalability of testing processes.Developed and executed comprehensive test plans, test cases, and test scripts, ensuring thorough coverage of functional and non-functional requirements.Utilized Postman for API testing, effectively validating data exchange between different components of web-based applications.Managed defect tracking and resolution processes using JIRA, ensuring timely identification and resolution of issues to maintain product quality.Contributed to the development and enhancement of automated test frameworks, increasing efficiency and scalability of testing processes. Show less

    • Cuckoo

      Jan 2022 - Aug 2023
      Broadband Expert

      • Speed and Performance Optimization: Conduct speed tests and analyze broadbandperformance for customers. Identify factors affecting network speed, such as signalinterference or outdated equipment, and recommend solutions to optimize performance.• Assisted in fault diagnosis and issue resolution, using strong problem-solving skills andtechnical expertise to identify and resolve issues promptly.• Network Monitoring and Maintenance: Monitor network performance and proactivelyidentify potential issues or outages.• Industry Knowledge and Continuous Learning: Stay updated on industry trends, newtechnologies, and emerging standards in broadband services.• Maintaining accurate records of IT support requests and resolutions Show less

    • Freelance

      Feb 2023 - Aug 2023
      Digital Marketer

      Social Media Management:Develop and implement social media strategies to increase brand awareness and engagement.Create, schedule, and curate engaging content across various social media platforms.Monitor social media channels for mentions, comments, and messages, and respond appropriately.Content Creation and Management:Create high-quality written, visual, and multimedia content for blog posts, social media, emails, and other platforms.Collaborate with designers, writers, and other team members to develop compelling content.Ensure content is optimized for SEO and aligned with brand guidelines.Search Engine Optimization (SEO):Conduct keyword research to identify opportunities for improving website visibility in search engines.Optimize website content, meta tags, URLs, and images to improve organic search rankings.Monitor and analyze website traffic, rankings, and performance using tools like Google Analytics.Digital Advertising:Develop and manage digital advertising campaigns across platforms like social media, display networks, and more.Select ad formats, create compelling ad creatives, set targeting parameters, and allocate budgets effectively. Show less

    • Techway Placements

      Aug 2023 - Feb 2024
      Software Tester

      • Created comprehensive test scripts, test scenarios, and test cases based on requirements.• Executed manual testing including Unit Testing, Integration Testing, Functional Testing, Compatibility Testing, and Sanity Testing• Utilized JMeter for test execution and developed JMeter scripts for Performance, Load, Functional, and API Testing.• Assisted Senior Software Tester as needed.

    • Voneus Broadband

      Sept 2023 - now
      Support Engineer
  • Licenses & Certifications

    • ISTQB® Certified Tester - Foundation Level

      ISQI
      Feb 2023
      View certificate certificate
    • Insights on Software Quality Engineering

      LinkedIn
      Jun 2021
      View certificate certificate
    • Software Testing Foundations: Test Management

      LinkedIn
      Jul 2021
      View certificate certificate
    • Test Automation Foundations

      LinkedIn
      May 2022
      View certificate certificate
    • Learning Java

      LinkedIn
      May 2022
      View certificate certificate
    • ISTQB Foundation Exam Prep

      LinkedIn
      Apr 2022
      View certificate certificate
    • Certified Tester Foundation Level (CTFL)

      ISTQB® - International Software Testing Qualifications Board
      Feb 2022
    • Understanding Manual Testing

      LinkedIn
      Apr 2023
      View certificate certificate
    • Programming Foundations: Software Testing/QA

      LinkedIn
      Jun 2021
      View certificate certificate
    • PRINCE2® Foundation Certification Training

      AXELOS Global Best Practice
      Dec 2017