Rayan Q.

Experience

• 

  Hempel A/S

  Apr 2005 - May 2008

  Counter Salesman

  • Started as a Counter Salesman, developing strong customer service and sales skills.• Transitioned to the role of Branch Cashier, gaining proficiency in financial management and attention to detail.• Played a significant role as the only Saudi team member dealing with government entities and major companies like Aramco and Yanbet.• Developed a deep understanding of government processes, regulations, and corporate dynamics.• Acquired valuable skills in customer service, sales, financial management, and navigating complex business landscapes. Show less

• 

  Abdul Latif Jameel Electronics

  May 2008 - May 2009

  Showroom Supervisor

  ABDUL LATIF JAMEEL ELECTRONICSWhen we accepted the challenge to manage the Yanbu Branch, we undertook several initiatives that resulted in significant achievements and improvements:• Establishment of Sales Divisions: We successfully implemented a strategic reorganization by creating two distinct sales divisions - Retail and Projects. This divisional structure allowed us to better cater to the needs of different customer segments, optimize our sales approach, and deliver tailored solutions to both retail customers and project-based clients.• Enhancement of Maintenance Timing and After-Sales Service: Recognizing the importance of timely maintenance and exceptional after-sales service, we implemented measures to improve these areas. By streamlining our maintenance processes, reducing response times, and ensuring prompt resolution of customer issues, we enhanced customer satisfaction and loyalty. Our commitment to providing excellent after-sales service positioned us as a trusted partner in the market.• Achievement of High Sales Ranking: Through our dedicated efforts and commitment to excellence, we successfully elevated our sales performance, propelling us to rank 5 in KSA. This remarkable achievement was a result of our team's consistent focus on meeting sales targets, building strong customer relationships, and delivering exceptional value to our clients. Show less

• 

  Jotun Middle East, India and Africa (MEIA)

  May 2009 - Mar 2013

  As the youngest team member, I assumed the role of market exploration and successfully accomplished the following responsibilities:• Sales Process Implementation: I took the initiative to implement a streamlined sales process, ensuring efficiency and consistency in our sales operations. By defining clear steps, establishing effective communication channels, and providing necessary training and resources, I optimized our sales efforts and enhanced overall productivity.• Target Achievement: With a strong drive for results, I consistently met and exceeded targets set by the organization. Through diligent planning, effective execution, and continuous monitoring, I ensured that our team consistently delivered exceptional performance and contributed to the overall success of the company.• Expansion of Sales Areas: Recognizing growth opportunities, I proactively identified and pursued new sales areas. By conducting market research, assessing customer needs, and establishing strategic partnerships, I successfully expanded our sales footprint, tapping into previously untapped markets and driving revenue growth.• Collaboration with Marketing: I actively collaborated with the marketing team to enhance the brand image and market positioning. By providing valuable insights from market exploration, participating in marketing campaigns, and providing feedback on customer preferences, I contributed to improving the brand image and increasing customer engagement. Show less In my role of handling Western & Northern Customer After-Sales services, I have successfully managed various tasks to ensure smooth operations and customer satisfaction. Some of the key responsibilities I have undertaken include:Work Flow Management: I have effectively coordinated and maintained the workflow of after-sales services for Western and Northern customers. This involved overseeing service requests, scheduling appointments, and ensuring timely resolution of customer issues. By implementing efficient processes and optimizing resource allocation, I have streamlined operations and improved overall service delivery.Payment Follow-up: I have taken charge of monitoring and following up on payments from customers. This includes sending timely reminders, addressing any payment-related queries or concerns, and ensuring prompt resolution of payment discrepancies. By maintaining a proactive approach to payment follow-up, I have contributed to maintaining healthy cash flow and minimizing outstanding payments.Bank Depositing and Financial Tasks: I have successfully handled various financial tasks, including bank depositing and related transactions. With meticulous attention to detail, I have ensured accurate and timely recording of financial information, facilitating smooth financial operations and maintaining financial transparency. Show less

  • Sales Executive

    Nov 2011 - Mar 2013

  • Sales Coordinator / Branch Cashier

    May 2009 - Nov 2011
• 

  AlBadr Trading

  Mar 2013 - Mar 2015

  General Manager

  As a partnership project I ran for myself and partners, significant achievements were made: • Taking the Establishment from loss to profit within less than 2 Years.• Controlling the resources and reducing waste in all aspects• Increasing sales and the number of shops, from 4 to 6 profitable Shops.• Creating an attractive sales commission for the whole team• Leading a large team and keep them always motivated (42 members)

• 

  Sherwin-Williams

  May 2015 - Dec 2016

  Area Retail Sales Manager

  • Brand Awareness Building: Within a span of less than 6 months, I spearheaded the building of brand awareness for the #1 Paints Brand in the USA in the Saudi Arabian market. Through strategic marketing initiatives, targeted campaigns, and effective communication strategies, I ensured the brand gained significant visibility and recognition among the target audience.• Dealer Network Expansion: I played a pivotal role in establishing a robust chain of new dealers who demonstrated a willingness to invest in their projects with a new brand in the market. By identifying and engaging potential dealers, presenting the value proposition of our brand, and fostering strong business relationships, I successfully expanded the dealer network and secured valuable partnerships.• Sales Shop Expansion: Through focused efforts and effective negotiation skills, I successfully increased the number of sales shops from 3 to 13. By identifying suitable locations, conducting market research, and establishing new sales outlets, I significantly expanded the brand's physical presence, resulting in enhanced accessibility for customers and increased sales opportunities. Show less

• 

  Cura كيورا

  Jan 2017 - Mar 2019

  Operations Manager

  I have led the following engagements and projects:• leading Apps back and front operations to achieve finest outputs in the best and simplest way using my very limited recourses.• directing big databases and dashboards for users and service providers• Coordinating with technical team for Service updates and store releases• Highly Participated in Launching “Sehha” Applications for Ministry of Health Apps which serves more than 300k users all around the country.• Invented Smart Mini-Campaigns for specific products that resulted much better than paid campaigns.• Made a successful e-health environment that includes more than 400 Service Providers• Compose business policies and regulations to run the services with high standards. Show less

• 

  United Homeware Company - nice

  May 2019 - Mar 2022

  With a proven track record of driving sales and P&L growth at two stores in Riyadh, I have been promoted to a new role with the following responsibilities:• Concept Transformation: Lead the shift from a "sales-only" focus to prioritizing growth and profitability by creating a rich and valuable customer experience.• Stores Revamp Projects: Actively participate in initiatives aimed at enhancing the overall store environment.• Training Store Seniors: Train store seniors on operational standard operating procedures (SOPs) to ensure efficient store management and exceptional customer service.• Talent Acquisition: Acquire top talents who align with company values to represent the organization in-store.• Expansion Opportunities: Explore new areas for potential growth and expansion. Show less As a Store Manager, I lead a team of 20 employees to achieve sales and audit targets through the following key strategies:• Sales Performance: Drive sales by setting and monitoring sales, conversation, and basket size targets.• Loss Prevention: Implement measures to reduce shrinkage and minimize damages, ensuring efficient inventory management.• Talent Development: Hire and develop talented individuals, nurturing potential leaders for future branches.• Online Sales Management: Manage online display and sales through the website or apps, optimizing product visibility and providing a seamless customer experience. Show less

  • Area Manager

    Feb 2021 - Mar 2022

  • Store Manager

    May 2019 - Aug 2021
• 

  Landmark Group

  Mar 2022 - Oct 2024

  Senior Area Manager

  In my role as a professional responsible for the Eastern Region, I excel in effectively managing key areas and delivering exceptional results. My main responsibilities encompass various crucial aspects, including:• Events Execution: I possess a proven track record of successfully executing events, ensuring seamless organization, and delivering outstanding experiences. By meticulously planning and coordinating all aspects of event management, I strive to achieve optimal outcomes and exceed expectations.• Representing LEAD Principles: I am a firm believer in the LEAD principles (Listen, Empower, Adapt, Deliver), and I consistently embody these values in my interactions and decision-making processes. By actively listening to stakeholders, empowering teams, adapting to evolving circumstances, and consistently delivering results, I foster a culture of collaboration, innovation, and success.• Shrinkage Management: I am dedicated to implementing effective strategies and practices to maintain shrinkage at minimal levels. Through meticulous inventory management, robust security measures, and proactive risk assessment, I ensure the protection of assets and contribute to the overall profitability of the organization.• Profitability Enhancement: I possess a keen business acumen and a strategic mindset, which enables me to identify opportunities for enhancing profitability. By analysing market trends, customer preferences, and operational efficiencies, I proactively identify areas for improvement and implement targeted initiatives to drive revenue growth and maximize profitability. Show less

• 

  ABYAT

  Oct 2024 - now

  Store General Manager