Moataz Mohamed

Experience

• 

  CIB Egypt

  Aug 2014 - Aug 2014

  Trainee
• 

  BLOM BANK Egypt

  Sept 2015 - Sept 2015

  Trainee
• 

  Mazars in Egypt

  Mar 2019 - May 2022

  Audit & Assurance Associate
• 

  ALEXBANK

  May 2022 - Apr 2024

  Customer Service Officer

  • Selling bank products to existing customers and prospect customers such as; secured & unsecured assets, liabilities & credit cards).‎• Solving client inquiries and problems to effectively manage customers relationships.‎•perform outside calls to the payroll customers to obtain long-term relationships and to potential customers to attract new business and fresh funds to enhance branch customer base.

• 

  Al Ahli Bank of Kuwait - Egypt

  Apr 2024 - now

  Relationship Officer

  •Achieve sales targets covering all required banking products as per branch business objectives.•Identify sales opportunities and utilize those to achieve customer efficiency. •Explain products and services to customers in order to achieve sales.•Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints.•Resolve issues and complaints from customers; escalate issue when outside authority.•Process requests from existing and new customers and provide them with excellent service.•Ensure all activities comply with corporate governance & regulatory/legal frameworks. Show less