David Cornforth

Experience

• 

  Jisc infoNet

  Sept 2006 - Jan 2015

  Managed the design, delivery and continuous improvement of Jisc infoNet’s digital products and web services, supporting the UK higher education, further education and skills sectors.

  • Developer/Analyst

    Aug 2013 - Jan 2015

  • Multimedia Developer

    Aug 2008 - Aug 2013

  • Website Support Officer

    Sept 2006 - Aug 2008
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  HM Revenue & Customs

  Jan 2015 - Mar 2020

  Responsible for the design, performance and continuous improvement of services across a number of product areas being built on HMRCs award-winning Digital Tax Platform (PaaS).Work included leading product management for customs, trade and personal tax product portfolios, supporting design teams building platform capabilities for UI design systems and front-end code libraries, API data-sharing services with other government departments and helping lead the product management community of practice. Show less

  • Lead Product Manager

    Mar 2017 - Mar 2020

  • Product Manager

    Jan 2015 - Mar 2017
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  Care Quality Commission

  Mar 2020 - Oct 2022

  Head of Product and Service Management

  Leadership of the product and design function for CQC, supporting end-to-end service transformation and product delivery.Work included the adoption of a service design approach within a large-scale transformation portfolio, delivery of a new digital platform and portfolio of products to reflect new policy intent, procurement of a delivery partner for user-centred design, and expanding the team to over 20 product, design and delivery specialists working on across multiple services.

• 

  Shaping Logic Ltd

  Jul 2023 - now

  Product management and service design leadership consultant

  A consultant offering a comprehensive range of services to assist organisations in creating good products, and establishing the foundations for large-scale transformation.I help organisations in defining measurable objectives for digital products, advise leaders on product strategy, build and coach teams for effective product delivery, and map user experiences to help understand the problem domain.I can assist diverse organisations like large corporations, startups, charities, public sector agencies and government departments in designing products and creating the conditions for sustained success. Show less

• 

  Equal Experts

  Jul 2023 - now

  Network Member
• 

  Scrumconnect Consulting

  Sept 2023 - Sept 2024

  Product Management Consultant

  Led the digital service delivery of a new policy pilot around occupational health for a central government client.

• 

  DWP Digital

  Oct 2024 - now

  Senior Product Manager