Rafael Gomes

Experience

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  Shell

  Apr 2002 - Aug 2004

  IT Support Analyst

  > Onsite Team management> Project management – Technology upgrade projects> IT Storage management> Computers, notebooks, servers, switches e routers Operation and Maintenance

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  TIM Brasil

  Aug 2004 - Jan 2009

  Telecom Analyst

  > VAS/Intelligent Network/International Roaming/NGN failures treatment> IREG tests and troubleshoot> Issue management reports/Define Internal procedures and operational instructions> Analysis and response to "Information Requirements" from ANATEL (BR Regulatory Agency)> New projects/solutions integration> Knowledge replication performing internal trainings and workshops

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  Claro

  Jan 2009 - Jan 2011

  Telecom Specialist

  > Intelligent Network and VAS O&M - Maintain pre-paid systems, SLAs & KPIs> System/Network Failures (Unix/Linux/SQL) and subscribers complaints treatment> Scheduled activities management and approval > Acceptance tests management and handover procedures> Prepare reports, conduct internal trainings and workshops

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  Oi/Telemar

  Jan 2011 - Dec 2014

  Telecom Consultant

  > Engineering project's development and implementation (Intelligent Network, VAS and Int. Roaming)> Project management> Financial management (SAP)> Risks analysis> Manage internal processes> Responsible for Technical specifications/Solution Design/Network integration

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  MobileumInc

  Dec 2014 - Feb 2017

  Technical Account Manager - Latin America

  > End-to-end management of technical aspects for Analytics and Roaming products> Design solution architecture considering customer's environment and products compatibility> Proposal preparation process, including RFx response > Support sales cycle from a technical perspective – pre sales and post sales > Support Delivery and Project Manager providing constant customer satisfaction> Create pre-sales process stages materials – presentations, technical notes, architectures, etc. Show less

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  Oi S.A

  May 2017 - Dec 2018

  Senior Information System Analyst

  > Technical leader for OSS ​​Planning and Projects, ensuring operational continuity and alignment with business guidelines and systems architecture standards;> Specifications (RFx) for acquisition and system integrations;> Evaluation of technical solutions;> Budgetary management for project execution;> Manage contracts and performance, costs evaluation;> Support deployment teams for projects execution.

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  Openet

  Nov 2018 - Nov 2022

  Regional Support Manager - Caribbean and Latin America
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  Amdocs

  Sept 2022 - now

  Program Manager