Talk to sales Try for Free
Kimberly Shugart

Kimberly Shugart

Desktop Technician

Followers of Kimberly Shugart143 followers
location of Kimberly ShugartUnited States

Connect with Kimberly Shugart to Send Message

Connect

Connect with Kimberly Shugart to Send Message

Connect

  • Timeline

  • About me

    Systems Administrator | Software Engineer | WGU Cybersecurity Graduate

  • Education

    • Western Governors University

      2015 - 2019
      Bachelor of Science - BS Information Technology

      Received Capstone Certificate of Excellence on June 5, 2018

    • Western Governors University

      2020 - 2022
      Master of Science - MS Cybersecurity and Information Assurance

      Activities and Societies: WGU Cybersecurity Club, Omicron Sigma Sigma - Order of the Sword and Shield National Honors Society of Homeland Security, N.I.C.E challenges provided by NIST, NCL Cyber Skyline Fall 2021 competition, NCL Cyber Skyline Spring 2022, NSA Codebreakers Challenge, 2021 Mountain West Cyber Challenge.

  • Experience

    • NMCI Services - Global leaders in maritime training

      Jan 2004 - Jan 2005
      Desktop Technician

      I was a desktop technician providing support in all areas of the site and including up to 17,000 assets. I maintained and often exceeded my daily ticket quota. I provided assistance to the VIP Tech, when needed. I assisted with medium sized projects and asset refresh projects.

    • World I.T. Solutions

      Jan 2008 - Jan 2009
      VIP Support Technician

      Hired as a subcontractor to support government assets managed under NMCI. Provided premier support and services for VIP clients and mission-critical assets. Other mission-critical duties included being assigned to support network outages and disaster recovery. Managed large site projects and assisted management in various areas of support from asset management to Enterprise support. My collateral duties included backup support for the Site OPS Manager when needed and handling customer care calls. I assisted the Procurement Manager and District Manager with future sales when required. Show less

    • HP Enterprise Services

      Dec 2009 - Oct 2011
      ITO Service Delivery Representative IV

      Hired by HPES to continue from my contractor position as the VIP Technician.

    • US Navy

      Nov 2011 - now

      • Software Engineer

        Jan 2020 - now

      • Data Analyst

        Jan 2017 - Jan 2020

      • Lead Systems Support Specialist

        Aug 2014 - Jan 2017

      • Quality Assurance Specialist

        Nov 2011 - Aug 2014

  • Licenses & Certifications